Q Talk

[granddi]

If Q corp is not reading these suggestion threads they are overlooking a treasure trove of customer opinions. The comments are not all negative and they are not host complaints. 

Companies pay a lot of money for consultants to tell them what they can get for free right here. Maybe they should have polling questions daily or weekly. Ask customers if they like being offered a 3 pack of tee shirts. Ask customers the number one reason why you return clothing. Find out customer demographics. Is easy pay an attraction? Why do you shop elsewhere? 

I'm a senior and I don't like the Q clothing in general. Cosmetics and skin care is sold in bundles and I take the items I wanted and toss the rest. 

Ask your customers what you are doing to please them and what you can do better!

[Love my grandkids]

@granddi The bottom line and profit margin is what they care about, not customer opinions.

[manny2]

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@granddi wrote:

If Q corp is not reading these suggestion threads they are overlooking a treasure trove of customer opinions. The comments are not all negative and they are not host complaints. 

Companies pay a lot of money for consultants to tell them what they can get for free right here. Maybe they should have polling questions daily or weekly. Ask customers if they like being offered a 3 pack of tee shirts. Ask customers the number one reason why you return clothing. Find out customer demographics. Is easy pay an attraction? Why do you shop elsewhere? 

I'm a senior and I don't like the Q clothing in general. Cosmetics and skin care is sold in bundles and I take the items I wanted and toss the rest. 

Ask your customers what you are doing to please them and what you can do better!

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I agree.  @granddi This is a focus group. They are watching and reading these boards. This small group represents a far greater number for them.

They also see who is buying and who isn’t. So, when poster talks and keep buying, they see that. If posters would back up the words, and they see a decline in sales you would see change. Numbers are what they watch.

[Foxxee]

The problem is QVC no longer wants to sell to it's demographic.  They want younger buyers.  

QVC does sell many more products and clothing online than on TV, though.  Some of it is very good, but might not have all sizes and prices are higher than some customers what to spend.   

QVC found their niche years ago. Women over 40. Young generations usually develop more traditional tastes as they get older. 

There always will be older women.  Boomers will eventually go, Gen X and Millennials take their place, then Z and so on. 

All generations become older...enough to keep QVC going strong, but Mike George, previous CEO announced they wanted to change direction to younger generations who have less money to spend. "Youth is where it's at."

[CalminHeart]

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@granddi wrote:

If Q corp is not reading these suggestion threads they are overlooking a treasure trove of customer opinions. The comments are not all negative and they are not host complaints. 

Companies pay a lot of money for consultants to tell them what they can get for free right here. Maybe they should have polling questions daily or weekly. Ask customers if they like being offered a 3 pack of tee shirts. Ask customers the number one reason why you return clothing. Find out customer demographics. Is easy pay an attraction? Why do you shop elsewhere? 

I'm a senior and I don't like the Q clothing in general. Cosmetics and skin care is sold in bundles and I take the items I wanted and toss the rest. 

Ask your customers what you are doing to please them and what you can do better!

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This is a good idea. Sadly, huge corporations like Q don't care. They care only about shareholders and the bottom line. 

[Spurt]

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@Love my grandkids wrote:

@granddi The bottom line and profit margin is what they care about, not customer opinions.

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@Love my grandkids 

But dont customer opinions impact sales and revenues 🤔

[Spurt]

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@manny2 wrote:

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@granddi wrote:

If Q corp is not reading these suggestion threads they are overlooking a treasure trove of customer opinions. The comments are not all negative and they are not host complaints. 

Companies pay a lot of money for consultants to tell them what they can get for free right here. Maybe they should have polling questions daily or weekly. Ask customers if they like being offered a 3 pack of tee shirts. Ask customers the number one reason why you return clothing. Find out customer demographics. Is easy pay an attraction? Why do you shop elsewhere? 

I'm a senior and I don't like the Q clothing in general. Cosmetics and skin care is sold in bundles and I take the items I wanted and toss the rest. 

Ask your customers what you are doing to please them and what you can do better!

---

I agree.  @granddi This is a focus group. They are watching and reading these boards. This small group represents a far greater number for them.

They also see who is buying and who isn’t. So, when poster talks and keep buying, they see that. If posters would back up the words, and they see a decline in sales you would see change. Numbers are what they watch.

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@manny2 

One time in a press conference this was brought up.....Word to the wise, be sure to purchase an item when its being presented on air with a host that you like to watch....or wait until later, and order it online when its not being presented......BTW sales only matter to the hosts for bonuses and salary raises.

[They CallMe MRWILKES]

There are only 2 hosts that I dislike strongly enoughly that when I do make a purchase on the app I'll check the broadcast program to make sure they are not on air.

 Even if the item I'm purchasing is not being presented.

I don't want there to be any possibilities they are credited with the sale.

[Spurt]

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@CalminHeart wrote:

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@granddi wrote:

If Q corp is not reading these suggestion threads they are overlooking a treasure trove of customer opinions. The comments are not all negative and they are not host complaints. 

Companies pay a lot of money for consultants to tell them what they can get for free right here. Maybe they should have polling questions daily or weekly. Ask customers if they like being offered a 3 pack of tee shirts. Ask customers the number one reason why you return clothing. Find out customer demographics. Is easy pay an attraction? Why do you shop elsewhere? 

I'm a senior and I don't like the Q clothing in general. Cosmetics and skin care is sold in bundles and I take the items I wanted and toss the rest. 

Ask your customers what you are doing to please them and what you can do better!

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This is a good idea. Sadly, huge corporations like Q don't care. They care only about shareholders and the bottom line. 

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ALL companies especially RETAIL spend a lot of time and money on surveys to find out what their customers and potential customers think and consider this invaluable information. This info impacts sales/services and their success and the results are then reported to shareholders, it all starts with the customer. In fact, one of the financial journals had an article titled KNOW YOUR CUSTOMER!!!!