Q Talk

[Chele Chele]

Made a purchase on a desktop and now here it is 5 days later and it still says in process. plus, the fact I wasn't sure what product I wanted so I ordered and then cancel the two items 5 mins later and then decided what I wanted. Those two items that were cancelled were on my bank account onto pending charges within a few mins time. QVC cause me to have an over draft fee of $105.00 dollars! QVC said they wouldn't fax over a paper to my bank stating what happened and to get the pending charges off. Now, I have to dispute the cancelled items to get my $105.00 dollars back. How, could I be charged for something that was cancelled a few mins later and not even bought!

[Akane]

Because you PURCHASED it that's why you were charged for it. Do you not understand how banking works?

[depglass]

You have to understand how buying on a credit card works. The charge is immediate. The refund takes days. It may be a rotten policy but its just the way it is.

[KYToby]

If you do not understand how debit cards and online purchases work, you should not use them. Seriously? Do not blame QVC because you could not make up your mind. You purchased something, the money was held, you changed your mine, and now you have to wait for the money to be put back in your account. Remember all of the fine print you signed and agreed to when yo9u opened your account? This is it.

[CalminHeart]

Are you new to debit and credit cards? The minute you use one, that amount of money is held back from your accessible funds. It's been that way since before I got my first credit card in the early 70s. Then it's up to your bank when they release those funds if the charge doesn't go through. My credit union takes 7 days. My main bank takes 3 business days. Each bank varies.

[Cyndog]

Just like Depglass says. Charges go through immediately, then takes time to "drop off" when you cancel.

[AZ MO]

Not all businesses are like QVC. There are are some that don't charge your account until the item is shipped. If you aren't familiar with QVC's policy, I can see why someone would be upset. Especially if it was an expensive item.

[Yuban3]

Let's see, new poster, first post and they're whining about QVC.

Yeah, like I'm buying this "story".

[AZ MO]

What do you mean you're not buying this ""story"". I don't think anyone is whining about QVC - She (first poster) just wanted others to know their cancellation policy. You need to lighten up lady.

Have a good day!

[Suhse]

This has little to do with QVC'S policy, other than, no we cannot expect a company, to fax letters, to our bank, for us, because we didn't understand how a debit card works. I sympathize, we've all been in tough spots, but, when you use a debit card, you are paying with Cash, not credit. Of course the business is going to verify funds, before they process the order, they'd be flat out stupid not to, I have shopped with a stand alone debit card, for most of my on line and want, not need, items, for years. Every company that I know of handles transactions the same way. If I cancel an order, once it has been placed, it takes up to 10 days with my bank, for the release of funds. A huge deterrent to impulse buying.