Q Talk

[Suneshine]

Anybody else experiencing problems with QVC/HSN app on Roku TV?  The loading spiral is a constant.  The program might come on for a minute or two and revert to the loading spiral.  I have done every reset on the planet  and it  has not improved.  Any ideas? This is the television where I do most of my QVC/HSN viewing/purchasing and I have not had the ability to do so for a few weeks.  So I guess the upside it that I am saving money. That's a good thing! 

[amyb]

@Suneshine Gee, I don't know, and afraid I can't be of help...only to say I've been in the app the past few days, both on my iPad and on my (Google) TV/Roku...and no issues. Though, I should try today again. I do a lot of my checking out past shows on that app.

Not even sure where we'd get help for this...does QVC have a Tech Customer svc email or phone#, anyone know? 

I know my tv's been asking me to update and I just haven't yet, but that hasn't given me any issues, yet...

Good luck, I'll be interested in seeing what others say here..

[Suneshine]

It is specifically with my tv that has Roku installed. 

[ciao_bella]

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@Suneshine wrote:

Anybody else experiencing problems with QVC/HSN app on Roku TV?  The loading spiral is a constant.  The program might come on for a minute or two and revert to the loading spiral.  I have done every reset on the planet  and it  has not improved.  Any ideas? This is the television where I do most of my QVC/HSN viewing/purchasing and I have not had the ability to do so for a few weeks.  So I guess the upside it that I am saving money. That's a good thing! 

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I don't have that problem but it appears, according to online, that it's a fragile app and a QVC issue.  Here is what it says to do. 

The Exact Order to Fix the QVC Roku App

To resolve the loading spiral, follow these steps in this specific order:

1. Perform a "Secret Code" Cache Purge:
   Live video feeds leave heavy cache files behind. Clear them by pressing these buttons on your Roku remote sequentially at normal speed:
   • Press Home 5 times
   • Press Up 1 time
   • Press Rewind 2 times
   • Press Fast Forward 2 times
   • Note: Your screen will freeze and scroll for a few seconds, then the TV will completely reboot. This forces the system to drop corrupted app data 
   • Clean Reinstall (Crucial Sequence):
     If the spiral returns, you must delete and reinstall the app. However, you must restart the Roku in between deleting and reinstalling, or the corrupted file layout will just be copied right back.
     • Highlight the QVC app tile on your home screen and press the Star (*) button.
     • Select Remove channel.
     • Immediately go to Settings > System > Power > System restart (or unplug the TV's power cord for 60 seconds).
     • Once the Roku boots back up, go to Store (or Streaming Channels), search for QVC, and reinstall it.
   • Lower the Bitrate / Check Network Stability:
     Because QVC streams live broadcast television, any micro-drop in your Wi-Fi connection causes the stream to choke and spiral. Go to Settings > Network > Check connection to verify your signal strength is "Good" or "Excellent." If it is weak, restarting your home internet router often resolves the handshake issue with QVC's live video servers.

[amyb]

@Suneshine I have it on now, on my Roku...working fine.

Hope you figure out what's going on with yours and it gets corrected.

[Kachina624]

@Suneshine. I have trouble with it buffering too.  Sometimes it's so bad it's unwatchable, so I rarely use it. I wonder if QVC is aware of the problem?

[Suneshine]

I like to catch up on programs that I have missed so I am generally watching recorded content.  That feature is completely out of the equation.  I also deleted other apps that I no longer use on ROKU and thought that would help.  I unplugged that television and I unplugged my router for about an hour with no success.