Q Talk

[VirgoGirl]

I was checking my past orders looking for to see what sheets I had ordered. My list of orders goes back through 2016 and then skips over all years to 2008. Is anyone else's past order list like this?

[BalletBabe]

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@VirgoGirl wrote:

I was checking my past orders looking for to see what sheets I had ordered. My list of orders goes back through 2016 and then skips over all years to 2008. Is anyone else's past order list like this?

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No mine is last two years but if you need to go further back call customer service.   I had to do that once and they found the order for me.  

[VirgoGirl]

Thanks, I just find it odd that all those years aren't listed.

[grandma2pkmh]

@VirgoGirl  I'm missing probably the same amount of orders. It's frustrating when I need to know when I bought a large item, ie: bed, vacuum, shelves, etc.  I need to have CS look it up for me.

[BalletBabe]

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@VirgoGirl wrote:

Thanks, I just find it odd that all those years aren't listed.

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My guess is that with all the computer updates it is hard to keep them all listed.  I am only guessing.  

[BalletBabe]

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@grandma2pkmh wrote:

@VirgoGirl  I'm missing probably the same amount of orders. It's frustrating when I need to know when I bought a large item, ie: bed, vacuum, shelves, etc.  I need to have CS look it up for me.

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@grandma2pkmh    They are more then willing to help you.  

[BalletBabe]

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@VirgoGirl wrote:

Thanks, I just find it odd that all those years aren't listed.

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@VirgoGirl   Can you imagine people like me that have been with them from day one, how much they would have to list?   LOL

[CalminHeart]

I worked in and with IT for many years. It costs a boatload of money to maintain order history online.  For many types of businesses, there are laws/regulations on how long things must be kept in paper and/or online.  I'm not surprised that Q has gaps.  Systems work to maintain it is wildly difficult especially when doing system upgrades.  The cost is crazy expensive.

[Daysdee]

My order history is missing orders and doesn't have many years shown.