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02-09-2024 09:25 PM
@Kachina624 Good to know. I rarely order from Amazon with they had a procedure for returns for those of us that do not live in a large city or near a UPS store.
02-09-2024 09:39 PM - edited 02-09-2024 10:15 PM
For those who have all the conveniences of a printer, cell phone and a UPS or usps store near them that will also print out a label from a QR code if no printer that is great.
For those who have no printer or store near them to return it is not easy or convenient.
I used to have a printer but it was always having a problem and yes like others have said , the ink and supplies were expensive.It finally refused to work just like my mother's who had to keep calling someone to fix hers.
I was so glad to see one of those great return labels included in the last thing I ordered-the Muk LUk's tsv which I did need to return.
It's just like QVC's website. I don't know what kind of IT people they hire but customers should not have to continually try to figure out what is the problem, or have problems continually recurring.
02-10-2024 08:06 AM - edited 02-10-2024 09:03 AM
You don't need a printer. Do you have a smartphone? If so they can email you a qr code that you take to the UPS or Post Office and they will scan it and print a label for you for free.
02-10-2024 08:44 AM
02-10-2024 09:11 AM
02-10-2024 09:18 AM
Here is my take on this subject. I am a senior citizen and I have a pretty good grasp of technology, however, I can understand the frustration of those seniors who do not. I have a computer, smartphone, printer, iPad, etc. and know how to use them. I have a ups store less than 10 minutes away and a post office 5 minutes away so I have no problem taking my returns there. That being said, I do not need a return label so I have no problem not getting one. But, for those that don't have or don't want a printer, don't understand how to get a QR code, don't have a ups nearby, etc. I can see how they want the convenience of a return label. I think this issue is generational. Qvc has a large senior viewership who want the dang label for convenience. Qvc is going without them at times following in the footsteps of many other retailers. I order online from LandsEnd, Talbots, Amazon to name a few who don't include any paperwork at all. It's the whole paperless revolution and like it or not it's here to stay. So, yes I do sympathize with those who feel the need for the label being included, but I understand the industry's direction of going paperless. I assume qvc did studies before they made this decision and obviously decided to inconvenience some because the majority of customers don't need the paperwork.
02-10-2024 10:18 AM
I prefer the labels/info sent with my order. Here's a suggestion: Prior to checking out (either on-line or with a rep.), offer this option: Request a receipt/Return label...Select Yes or No.
02-10-2024 10:25 AM
02-10-2024 10:27 AM
02-10-2024 10:32 AM
@Catch71 wrote:
You don't need a printer. Do you have a smartphone? If so they can email you a qr code that you take to the UPS or Post Office and they will scan it and print a label for you for free.
I can assure you that the post office employees in my zip code are not willing to scan and print anything for customers!
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