Q Talk

[Bookplate]

I don't understand why this keeps happening.   I clicked on the order info. for a particular order and it displays a different order, although the tracking button has the correct information.  This has happened on two orders today.  This is pretty basic and crucial stuff for a company and it shouldn't keep happening.

[Catlady Nicole]

I've been trying to look at my easy pay orders all day.  Pictures of the TSV come up, no orders.  This IS a pretty basic but crucial function, and quite annoying to not have it working.  

[junebug phx]

Can't access easy pay only by order number and the orders are from 2019?  Need to access so I can pay off and be done with this nonsense.

[Popopit]

Yep, my easy pay keeps showing TSV and orders from 2019! Basic everyday functions, they need to gte this sorted out asap.

[Kachina624]

I haven had any trouble with order status but haven't checked anything else.  Have you tried using a different browser temporarily?

[RespectLife]

@Bookplate 

I can see all my orders and their status no problem on Edge and Firefox.  It isn't messed up at all.  I checked about 20 and I can see everything correctly.

I can see Auto delivery and Waitlist no probs either

I can NOT see Easy pay on either browser.

Hopefully, the Mods will report this to IT.

[Bookplate]

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@Kachina624 wrote:

I haven had any trouble with order status but haven't checked anything else.  Have you tried using a different browser temporarily?

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Yes, both Edge and Chrome.  It is not all orders; just a few.

[Lucylu12]

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@Catlady Nicole wrote:

I've been tryingy to look at my easy pay orders all day.  Pictures of the TSV come up, no orders.  This IS a pretty basic but crucial function, and quite annoying to not have it working.  

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Yesterday all was fine but today I no longer can see easy pays. TSV and big deals come up. There is a place to view order but returns come up from 2017.

Anyone else still having the problem today 8/19/22?