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Respected Contributor
Posts: 3,290
Registered: ‎03-09-2010

Order Received, Not the size I ordered, need advice

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Looking for email address of who I could write to to expedite an exchange.  I ordered something in a small and was sent a medium. First time this ever happened.  The bag label said small but the label in the vest says Medium. It is not defective, just not what I ordered.  I would like to exchange it fast as it may sell out.  Opinions on how to handle this quickly?  I wrote to qvc easy returns but I know it takes a few days for them to respond and it may sell out.  Is there an email for customer care and do they handle this type of thing?  Thanks lfor any input.

Honored Contributor
Posts: 10,601
Registered: ‎06-10-2015

Re: Order Received, Not the size I ordered, need advice

Try calling customer service.

BE THE PERSON YOUR DOG THINKS YOU ARE! (unknown)
Trusted Contributor
Posts: 1,644
Registered: ‎10-20-2010

Re: Order Received, Not the size I ordered, need advice

@Catch71 Go to QVC SOCIAL TEAM.com NOW!!! This group is great with helping customers.Most helpful team on the Q!!

Respected Contributor
Posts: 3,290
Registered: ‎03-09-2010

Re: Order Received, Not the size I ordered, need advice

Thanks for your responses. I reached out to the Social Team.

Esteemed Contributor
Posts: 6,447
Registered: ‎09-08-2010

Re: Order Received, Not the size I ordered, need advice

I would,call Customer Service, it's fast and you might get an immediate response and exchange.

Respected Contributor
Posts: 3,669
Registered: ‎10-09-2023

Re: Order Received, Not the size I ordered, need advice

I've never had any luck with the customer service call center being very helpful or fast at anything.  I have had better luck with the chat feature,

Honored Contributor
Posts: 9,222
Registered: ‎03-10-2010

Re: Order Received, Not the size I ordered, need advice

I recommend using chat.  It is much faster.

Esteemed Contributor
Posts: 7,462
Registered: ‎03-13-2010

Re: Order Received, Not the size I ordered, need advice

It just happened to me. I emailed the social team & they replied within 10 minutes.  Anjalena emailed me to send back & no shipping charges.

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