Q Talk

[Seminole2]

I know that this has been discussed a lot on here but why can't they figure out the issues with this warehouse?  I have had 4 orders that just got "lost" in the Ontario warehouse.  Called several times on 2 of them from June 18th.  Received the one about July 21st.  A little ridiculous.  The other one was just plain lost.  The other 2 orders I placed on 8/2.  No movement so I called over the weekend since the one said it would be here the 8th.  They are both on their way.  The delivery schedule for both though is still around the 16h.  A little crazy to me.  I am sure that I will end up sending the one order back from Jockey. The TSV shoes from Vionic we shall see how they look but for the hassle right now, I am not sure that I am interested any more.  I understand that this is also part of their financial problems and not getting their shipping fixed.  I say often that never again and then I watch and I buy something and then regret it because I cannot count on getting it in a timely manner.  Thanks for letting me vent!

[Kachina624]

I've got 2 orders in their 7th day of processing today. I know calling cs is a waste of time because they have, the same information we see and know nothing. The mods just send canned responses.

I'm wondering if the warehouse woes are tied into all the unresolved computer problems. I'm just trying not Tom order anything.

[Your Nanny]

So is that why when I placed my order I was told YOU SHOULD EXPECT IT SOMETIME IN SEPTEMBER IF NOT BEFORE! WHAAAT? IT WAS A SWEATSHIRT! I HAVEN'T ORDERED IN MONTHS. WITH THE PRICES I WILL STICK TO CLEARANCE. CALGON, TAKE ME AWAY.!!! OH I GUESS YOU ALL ARE TOO YOUNG TO REMEMBER THAT.

[mistyada]

That particular warehouse has had problems since March. I has an item take 4 weeks to ship out there in March. Then in May I had the same experience. Ridiculous. I try not to order anything unless I know it does not come out of that warehouse and I cannot get it elsewhere.

[Seminole2]

@Your Nanny I remember the Calgon ads

[shoesnbags]

@mistyada How can you tell which warehouse your order is going to ship from? I have an order with two pairs of pants that have been in process for 6 days now. But I have no idea where they are shipping from. 

[LindaLatte]

I don't think you can find out what warehouse it is coming from before it is shipped.  At least, I have not been able to find that information.

[Susan Louise]

I think the shipping delay issues are a combination of cargo ship delays and the Ontario, CA warehouse with certain items...especially with the rising amount of items under advance order status.

[Kachina624]

The warehouse most likely to ship your order is the closest to you. Westerners get the Ontario warehouse, but there are many exceptions depending on where your item is available.

[loriqvc]

The Ontario warehouse situation is odd. Like others, I have had intermittent processing delays in the past few months, but during the last few weeks, I've received two orders from that warehouse that had no processing or shipping delays at all and reached my doorstep very quickly. However, I have noticed that some items that used to always ship from Ontario, such as LocknLock, are now coming from the East Coast (and doing so quite slowly at times). Overall, though, I'm among the fortunate few with no real delays or other problems with my orders, likely because I rarely order fashion items and never order beauty items.