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Super Contributor
usffan
Posts: 292
Registered: ‎03-12-2010

On the Phone Waiting for CS

‎05-05-2020 02:09 PM

Even though they said wait time is five minutes it's been almost an hour.  Still waiting for them to come on line.  I've got items that say contact CS.  Can't seem to do anything on line, it won't work. Help!

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Trusted Contributor
morganjen
Posts: 1,939
Registered: ‎03-13-2010

Re: On the Phone Waiting for CS

‎05-05-2020 02:18 PM

It's like that everywhere. I'm on the phone now waiting on a fitness company trying to order something. There are 61callers ahead of me...

Originally joined board 12-14-2004
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Esteemed Contributor
corita
Posts: 7,331
Registered: ‎08-20-2012

Re: On the Phone Waiting for CS

[ Edited ]

‎05-05-2020 04:59 PM - edited ‎05-05-2020 08:51 PM

     I had a question about a QVC item yesterday. Answer was not mentioned nor was it in the website item description. 

     I held on for 15 minutes and then finally got a telephone rep and she could not answer the question.  She then passed me on to Customer Service and I held on for another 20 minutes and then...hung up!!  Really, I know that they are low on staff, but that is ridiculous!!

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Honored Contributor
Kachina624
Posts: 69,733
Registered: ‎03-10-2010

Re: On the Phone Waiting for CS

‎05-05-2020 06:57 PM

@corita    The only info any QVC rep has is what is listed in the description.  In other words, they don't know any more than we do.  Sometimes someone here can answer your question.

New Mexico☀️Land Of Enchantment
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Trusted Contributor
Lucylu12
Posts: 1,593
Registered: ‎10-12-2010

Re: On the Phone Waiting for CS

‎05-06-2020 08:32 PM

Email the SocialTeam@qvc.com

They are the best. Quick to respond too.

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