Q Talk

[kittykat8]

I have now had my first experience with the Q"s new shipping plan and I'm not happy! I ordered the Clarks Sandal TSV, instead of the $3.00 under $100 shipping I was charged $5.00 shipping that won't be refunded and $7.95 return shipping for a total of $11.95 to see if the sandals would work for me when wide width usuallly works for me.

I can tell you that I will not be taking a chance again on shoes, clothes or anything larger than low priced jewelry. I think QVC is making a big mistake in not refunding the initial shipping. I think they will find at least me ordering less!

[kittymomNC]

"I think they will find at least me ordering less!"

You're going to have a lot of company!

[handygal2]

You, I, and many, many others, according to these threads!

[circles]

I ordered two D&Co denim jackets....I have three in another style so I figured the fit would be the same....it was not...had to return...cost me three dollars each to get them here...and six ninety five to send them back....for a grand total of twelve dollars and ninety five cents...

no chance for exchanging for size....as I bought the 3x...it would help if sizing was consistent....I, too , will be cutting back in my orders.....

[KYToby]

So, based on the previous posts, that makes at least $11 that will not be passed along to people who rarely return things. That ultimately translates to lower costs.

[handygal2]

I wish that were the case. But, unfortunately l think the savings will be passed right along to the Q's profit-margin. Also, according to other threads, prices on many items were raised considerably on the same day the shipping rates were lowered to $3.00.

[Pook]

If an item is exchanged there should be no charge for the original shipping and they should maybe return the original shipping for so many returns per quarter or per year and that wouldn't punish those who are not serial returners.

[CalminHeart]

You can buy Clarks and every other brand Q sells for a lot less money and free shipping on any number of websites. Shoebuy and OnlineShoes are my favs. They always have promotion codes too.

[CalminHeart]

On 3/6/2015 KYToby said:

So, based on the previous posts, that makes at least $11 that will not be passed along to people who rarely return things. That ultimately translates to lower costs.

or higher profits for Q.

The price on a number of products went up with the shipping change.

[Krimpette]

I like to watch the shoe presentations on QVC, but then I do a search elsewhere and usually get lower pricing and free shipping…..both ways. (And, and likely a mrrebates participant!)