I have purchased,over the last few years,so much LocknLock,that it would be hard to guess how much I have spent.I have a cabinet full,plus gifts of LocknLock I have given to friends and relatives.Over time,according to their policy,I have called them for,maybe 3 times for broken lids.They have always been helpful and sent me the lid! Today when I called,I was informed of the new policy.I was told that people dishonest about having the product and getting thing free.So...someone like me,who has spent many many many dollars has to go thru a procedure to get one small top.Now...here is wahat you must do,Take TWO pictures of the top, a copy of the invoice from QVC and I think she said we,the customer, will pay for shipping.All this because some are dihonest and the rest of must pay for it! I am insulted!!