Just learned that you get charged twice on return shipping fees..........

Sunniegirl · ‎03-23-2010

I just did a live chat with CS inquiring about a return on an item. I did use their label because it was cheaper than if I had paid.... but when I looked at my credit of $.54 cents.. (Also, on view of the item, nothing was broken down on how the $.54 was calculated) I was confused... So, in doing a live chat, I found out that you are charged for the original shipping which I get, but you are also charged again the $3.50 shipping/handling charge, plus their $6.95 shipping charge?? So overall, I paid $13.95 for a return of the item... Maybe a lot of you knew this, but I didn't.. I don't have many returns, but now after finding this out..... I will be so much more aware.. shame on me for not catching this sooner, but I wanted to pass this on...... WOW, is all I can say.............. Shame on the Q for such outrageous fees........... So be aware.... Now I understand when posts would say it cost more to return an item.. I didn't understand, but now I do........

Love my grandkids · ‎11-24-2013

@Sunniegirl Your best bet is to send an email to:

QVCSocialTeam@qvc.com and tell them about this. They are EXCELLENT at resolving issues like this.

MaverDaver · ‎06-28-2013

When you return using their label you are charged the price on the return label -- $6.95, 8.95 etc and you forfeit the original s&h cost for the order. I never was charged the s&h fee twice.

Mominohio · ‎08-08-2010

This must be new, because at one time, we were only billed the amount on the return label for the return shipping. I'd call customer service in person and ask for a supervisor because this information seems wrong to me.

Kachina624 · ‎03-10-2010

@Sunniegirl You are charged the $6.95 return postage fee plus the original $3.50 shipping charge. Period. You are not charged $3.50 2X, if that's what you're saying.

New Mexico☀️Land Of Enchantment

Nightowlz · ‎03-11-2010

What's your return policy?

QVC wants you to be completely satisfied with your purchase. If you're not satisfied for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for a refund of the purchase price, minus the shipping & handling and Q Return Label fee. If an item is returned due to defect, QVC was in error, or request for exchange/replacement, QVC will refund the shipping & handling and will not deduct the Q Return Label fee. Purchases from QVC and the use of QVC services are subject to our General Terms & Conditions of Use and our Privacy Policy, which can be found at the bottom of the QVC.com homepage. For more information, call Customer Service at 888-345-5788.

Christmas in July Extended Holiday Returns

Any holiday gift you purchase from our Christmas in July® Sale can be returned for any reason for a refund of the purchase price, minus the S&H and Q Return Label fee until 1/31/22, or exchanged for a free replacement of the same item in a different color or size. Restrictions may apply.

pupwhipped · ‎03-11-2010

That's not correct. You should only be charged the $6.95 for use of the QVC return label and you forfeit the original shipping of $3.50 on an item. If you returned two items back in one box, you would forfeit whatever the original shipping was on each item plus the $6.95. As mentioned earlier, email the QVC Social Team and they will remedy this if an error has occurred in your refund.

Whispergirl · ‎09-02-2020

I know..why so much to send back but only 3.50 to ship it to you. If you put something on easy pay it’s like you almost owe them money to send it back. I’ve really cut down purchasing because of this. You would think they would do so much volume it could be less expensive. Especially with clothing…so hard to find just the right fit of something or it doesn’t appear to look as well as seen on tv.