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Valued Contributor
Carol08
Posts: 890
Registered: ‎10-31-2012

Incorrect Tracking Numbers

‎01-07-2016 06:23 PM

The tracking numbers for USPS in the Order Status are never correct.  This is the 5th time I have received a wrong tracking number.  You have to insert 92 in front of the number on the QVC site.  Why can't this be fixed?

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Honored Contributor
millieshops
Posts: 16,586
Registered: ‎03-09-2010

Re: Incorrect Tracking Numbers

‎01-07-2016 07:37 PM

I got a package two days ago.  No problem clicking on the number QVC had on my order status.  No idea why there's be a difference though.

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Valued Contributor
Carol08
Posts: 890
Registered: ‎10-31-2012

Re: Incorrect Tracking Numbers

‎01-07-2016 07:52 PM

Was this sent by UPS or USPS?

When I get a tracking number for USPS, I have to insert a 92 before the first number, which is a 7.  There are no tracking numbers that begin with a 7.  All of the numbers for USPS begin with a 7 on the Q site.

 

Quality Control needs to look into this.

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Valued Contributor
Carol08
Posts: 890
Registered: ‎10-31-2012

Re: Incorrect Tracking Numbers

‎01-07-2016 07:54 PM

I meant to add that all of the tracking numbers for UPS are correct.  I just click on the number, and the tracking status comes up.

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