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Occasional Contributor
Posts: 10
Registered: β€Ž12-18-2013

ITKWD mugs

Doesn't the Q in QVC stand for Quality? Apparently no one checks items before they are shipped. I bought the ITKWD mugs (purple), received them yesterday and one of the handles isn't painted. So now a trip to the post office to send them back.

Honored Contributor
Posts: 10,025
Registered: β€Ž03-09-2010

Re: ITKWD mugs

@ denhamI would wish that kind of thing would not happen, but my understanding of quality control has never been such that each and every item was opened and checked in the warehouse.   Someone who has worked quality control for a mass marketer might be able to tell us how it really works.

 

BTW-  as far back as the mid 1990's when I first started buying from QVC, quality control never meant that what arrived at my house was in perfect condition.  Everything wasn't perfect even then -  nostalgia just makes it so.  It was and for me is still true that QVC has the best products among any of the TV shopping sites.

 

Valued Contributor
Posts: 989
Registered: β€Ž08-04-2013

Re: ITKWD mugs

I didn't buy them but in reading the reviews there seemed to be a problem with the eggplant(purple).  Maybe they were done at a different plant.

Honored Contributor
Posts: 18,791
Registered: β€Ž03-20-2010

Re: ITKWD mugs


@millieshops wrote:

@ denhamI would wish that kind of thing would not happen, but my understanding of quality control has never been such that each and every item was opened and checked in the warehouse.   Someone who has worked quality control for a mass marketer might be able to tell us how it really works.

 

BTW-  as far back as the mid 1990's when I first started buying from QVC, quality control never meant that what arrived at my house was in perfect condition.  Everything wasn't perfect even then -  nostalgia just makes it so.  It was and for me is still true that QVC has the best products among any of the TV shopping sites.

 


@millieshops 

 

I can't believe you haven't heard the spiel from the vendors saying that QVC holds them to a high high standard for quality and QVC is soooooo picky....Thats what the vendors say, but I guess it aint so.....

Animals are reliable, full of love, true in their affections, grateful. Difficult standards for people to live up to.”
Respected Contributor
Posts: 4,331
Registered: β€Ž06-10-2015

Re: ITKWD mugs

Quality control does not mean every piece in an item is checked.  For example a company may use the number 100, every 100th batch is sent to QC.  

"If its broke, God can fix it".....Joyce Meyer
Honored Contributor
Posts: 8,031
Registered: β€Ž03-09-2010

Re: ITKWD mugs

The term my QC people used was "statistical sampling".  I never thought that every single item being sold was being inspected.

Respected Contributor
Posts: 2,789
Registered: β€Ž06-15-2014

Re: ITKWD mugs

Let cs know it is defective, mark it as such. At least 

you won’t be out s&h.

Valued Contributor
Posts: 720
Registered: β€Ž06-13-2010

Re: ITKWD mugs

[ Edited ]

Mine arrived yesterday and they are perfect! I am so sorry you had this issue. Thank goodness for free exchanges. You wont really be returning because you are "exchanging" for another set.

Davids mugs.jpgDavids mugs 2.jpg

 

~~~All we need is LOVEπŸ’–

 

Super Contributor
Posts: 443
Registered: β€Ž03-29-2017

Re: ITKWD mugs

JUST WHAT I DO NOT NEED MORE MUGS  LOL 

Regular Contributor
Posts: 216
Registered: β€Ž11-22-2018

Re: ITKWD mugs

why are you enriching so called celebrities by buying their products?  Some are good and reasonable prices with decent quality other than that all are over priced because of the name associated with it