@HomeShoppingLover87 wrote:
You can check out their "Ready to ship" category if you want to find a good deal that will get to you in a reasonable amount of time, but the new daily events do tend to take ages to arrive. Reminds me of when I was a kid and things you'd see on TV or in magazines would take 6-8 weeks to deliver.
As for the overall Zulily experience, I've bought some really good things and was very pleased with my first customer-service experience. But now that the same problem has happened again (which I'll describe below) and they were much less accomodating this time around, I feel like they think I'm this difficult customer or something, and it's frustrating.
First problem: Also ordered a VB bag (Tutti Frutti weekender) - the one that came was NOT the one pictured, but the pared-down outlet version of the weekender (with two rather cheap-looking outside pockets rather than the one large zip pocket, and solid instead of printed lining). I took pictures and complained, politely, that this was not the style I wanted, and they paid for me to ship it back and refunded me (though the refund took FOREVER, and I only got it after I bugged them about it - the "inspection" of the item took a month or something). They did give me a $15 credit, so at least there's that.
Now, it's happened again, only with another brand: Italian leather bag I ordered did not have the seam going down the front and back that was pictured, AND it was some 4 inches smaller than the dimensions listed! It was way too small for what I had in mind, so, again, I sent them pictures. They apologized and gave me lots of buttkissing (I really don't need to be told what a "joy" it is to serve me - please just quickly and politely handle the issue), but said I would only get a store credit. When I called them out and said that the last time there was an issue, they offered me an actual refund, and $96 is a lot of money to just get redeemed in store credit, the one rep actually kind of shamed me and said I had the option of a refund (which the other rep did NOT tell me), but now it's too late. Like I made my bed, so now I need to lie in it! So I just complained some more and said no one ever told me what my options were, and finally one of them said they would make an exception and refund me.
So, lessons: A. Can't always trust their pictures/descriptions, unfortunately. It helps if it's a well-known brand so you can research the product on other sites, but that didn't make a difference with my VB fiasco, B. The customer service really just depends on what representative you get. It seems like it's basically up to them what to do (and you get a different one with each new email, so just keep complaining until you get one who is fair).
I hate to be a pest, but they should not get away with having customers stuck with expensive products that are blatantly different than advertised.
A very articulate explanation of the problems you encountered. I have never looked at the website and now will probably keep it that way. Thank you.
~Who in the world am I? Ah, that's the great puzzle~ Lewis Carroll, Alice in Wonderland
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