Hello Beth,
You stated the Christmas return policy is September 25 through December 23. Is that QVC's SOP on all items during the 2015 holiday season, or just certain things?
I purchased a Dell laptop October 11, 2015 and the host stated that it was extended holiday returns through January 31, 2016 I also purchased an HP laptop a week or so later in October again the hosts mentioned the extended return policy through January 31, 2016. I also purchased two Dell laptops at the end of November 2015 and again the host mentioned the return policy for the holidays to be through January 31, 2016 just as stated for my October purchases. I took advantage of QVC's generous, extended holiday return policy for my two family members who needed new laptops. Now they could choose which of the two they wanted to keep and I had plenty of time to return the other two laptops by the 1/31/2016 deadline...Whew.
I had no concerns that the two I would be returning were the first ones purchased in October because of QVC's extended holiday return offered on all four laptops.
So Beth, I am in disbelief still after being told today by QVC's customer service that I could not return the two laptops purchased in October because they did not qualify for the extended holiday return policy.
I was met with silence when I asked why they didn't qualify when that was a specific statement that the hosts made during the presentation on these laptops.
I've been anxiously waiting for a return call from a supervisor in the customer service department since 6 PM this evening.
I don't know what I will do financially if I can't get the $1200 refunded by returning these two laptops. I've shopped with QVC for 15 years, and have never had anything but praise for the way I've been treated or orders have been handled.
I hope beyond all hope that this is just an error from the customer service lady I spoke with this evening.
I happened upon this forum area of the your website and your input as to the date that ext. holiday returns began because the CS rep didn't have an answer. As I told her, the hosts from each of those shows use the extended holiday return policy as a strong selling point for the consumer to get it home and try it, or wrap it up and gift it under the tree worry free knowing that you have until 31 January to return it.
I am feeling powerless and somewhat duped at the present moment, and I really need QVC to stand by their statements.
Sincerely, Lisa C.
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