Q Talk

[LilMadi]

Sometimes, I will cancel an item, it will read that the item is cancelled on the website.  I will reload the page to make sure it's still reflecting a cancelled status and it is.  Then I'll find out later that QVC shipped the item.  I will check the website and it does not reflect cancelled anymore.  WHAT is with this????????????

[Scooby Doo]

Yes I have.   Just today I sent back an order that I had cancelled while on the waitlist and it was processed anyway. 

[LilMadi]

Thank you!  At least I know I'm not going crazy.................

[ruthbe]

Yes this has happened to me.  I think the message for cancellation doesn't get sent fast enough to the shipper...and its sent. 

But then for other crazy reasons.....I have tried to cancel an item.....right after I order an item.  I'm not allowed to cancel.  Then it sits "in Process" for days.

So crazy!!!!!!

[IMW]

Yes, and many contributors on this forum have spoken of this happening to them. 

Too many to be coincidence, this is purposeful on QVC’s part - orders used to be able to be cancelled until they shipped out -no more.

Of course this is just my opinion.

[Another new name Sue]

Are other retailers as accommodating allowing customers to cancel so readily and online?  Choose wIsley and you’ll be spared these troubles.  

[Spurt]

I thought I had canceled an item but then I got a letter in the mail from QVC stating even though I had canceled an item there was a glitch and it had been sent out.  And they told me to mark it as defective and return it and I would get a full refund including original shipping........but that only happened that one time....Usually even if I change my mind and I cancel quickly I get a message Im too late and can't cancel.....