Q Talk

[1Professor]

Have used QVC Easy Returns many times in the past.

A few days to get a response, but always get a refund soon.

It's been a few months, but I am using it again.

SURPRISE:

No longer an EASY RETURNS BANNER on the top of a page?

Went to the bottoms of the Q page and couldn't find Easy Returns under any of the "Returns" info.

Wondering if they are discontinuing it? 

Any RECENT experiences?

Is it BURIED somewhere else??

[sunsetbeach]

I used it a couple of weeks ago.  The response time was a few days, but it worked fine for me.  I just sent an email to:  QVCEasyReturns@qvc.com and in the subject line put QVC RETURN.

[1Professor]

@sunsetbeach   Thanks so much for the update!

I have all the necessary info for Easy Returns and will use it today, but WHY CAN'T I FIND IT ANYWHERE. Hmmmm . . .

[lovesfootball]

I'm wondering the same thing. I used Easy Returns twice in the last few weeks. I emailed again after not hearing back after a week of waiting. I usually get a response in a day or two. They did respond and refunded after the second email. I still have not gotten a response for the other return. I'm really disappointed because the process worked so well until now.

[sunsetbeach]

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@1Professor wrote:

@sunsetbeach   Thanks so much for the update!

I have all the necessary info for Easy Returns and will use it today, but WHY CAN'T I FIND IT ANYWHERE. Hmmmm . . .

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I don't know!  Maybe they are just not advertising it any longer.  I failed to mention, just make sure to note the order number, item, reason for return and if you want a refund, etc.  Also, you must use the QVC return label.  I hope it works well for you, as I've used it several times and it is convenient!   

[1Professor]

@sunsetbeach   Great reminder on the details.

I kept the original notice.

For anyone wondering or didn't have it:

[haddon9]

@1Professor I had been using easy returns all through the fall and into early Jan.  It was several weeks since I used it and made a return on Feb. 12 th.  I sent my usual email (I always give all information in the email) and have not heard anything back yet.

I also have always heard back within a day or two.  It's only been 4 days but I needed to call customer service last night for a different issue and I happened to ask about returns.  I didn't ask if easy returns was still a thing as I assumed that it was. 

When I do an easy return email I just start with Q and their easy return address pops up.  I realize of course it's my computer that has stored the address but I never gave it a second thought.

So I asked customer service last night if they were having issues with returns.  She said that yes, returns were backed up right now.  She didn't say why. If I don't hear back in a few days I will send another email.

Oh, and another thing that I do when I ship a return back....I take a picture of the package with the return tracking number (I will add a little note as to what it is) because once I got an email from QVC asking if I knew the tracking number of a return.  I was afraid they weren't going to give me my refund if there was a problem but it all worked out.

[1Professor]

@haddon9

Your information is shining some light on the now-disappearing-invitation-to-use-EasyPay!

As a former criminal defense attorney (before university professor) I wonder if there's a problem with people claiming they returned something (then never doing it or doing it wrong), yet they were given a REFUND. 

[1Professor]

Oooops,

The now-disappearing-invitation-to-use-EASY RETURNS!

[RescueLover]

It takes minimum 4 days for the Q to respond to your email regarding an Easy Return. @1Professor did you send the email and not get a response? I don’t understand what you’re looking for?