This new shipping policy is yet another example of how QVC has become a huge disappointment! Now they are keeping our original shipping charges for returns?? There are so many stores offering free shipping AND free in store returns now I will not be caught paying Q these new fees. I agree with StevieB we can taketh away too, I'm done QVC. One more thing, I had to really look to find any mention about keeping the original shipping. If you just click the link in the home page a small box appears with no mention of this change, it's very misleading QVC, shame on you.