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TessVT
Posts: 4
Registered: ‎03-19-2010

For Those Who Can't Log In

‎08-10-2013 04:05 PM

I contacted CS about this earlier in the week after not being able to log in to my account, not here in forums, and not in general to see orders, etc. This was with Firefox, on a Mac.

The second day, the CS rep was able to log in through IE on her computer. When she told me that, I tried Safari, and I could log in easily. However, I use Firefox.

Playing around with it, I discovered (whether in Firefox or in Safari) that you must have JavaScript enabled, and you must have AdBlock (or AdBlockerPlus) disabled.

The newest version of Firefox, which is Firefox 23, automatically turns ON JavaScript, and removes the ability to turn it off. The only way to turn it off is with an add-in.

I disabled AdBlockerPlus ONLY for the sign in page, and it works!

I have lots of privacy extensions, and the only one I needed to change was AdBlockPlus. And since I'm still not interested in ads all over the place, allowing it only for the sign in page works for me.

If you don't use AdBlock (or ABPlus) check other, similar extensions.

I hope that helps!

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