Q Talk

[Sapphiregal]

I recently discovered that when I return something for an exchange - always a clothing item or shoes that I need a different size in - it shows up on my account as a return, instead of exchange.
I don't like that because QVC likes to keep a count on your returns and holds it against you by closing your account when they determine that you are returning too many items. Well, that probably would not happen if they wouldn't consider an exchange a return.
Makes me hesitate to purchase clothing items because lately it seems sizing on all brands is off - you just never know!

[Kachina624]

@Sapphiregal.  Obviously a return comes before it can be exchanged.  Makes sense to me.  Your orders will then show a shipment of the same item in a different size or color.

Unless you have a very high return rate, you don't need to worry.  I haven't read one of those complaints for several years.

[loriqvc]

@Sapphiregal - I think they add notes about transactions in the system to circumvent the "too many returns" policy when it isn't applicable. I worried about being blacklisted a couple of years ago when I had to return eight out of nine items I ordered in a three-month span due to defects, and I was told that it is fairly obvious to QVC when someone is abusing the system or making impulse buys and returning everything just because they changed their mind.

And as @Kachina624 noted, in the case of an exchange, you really did return an item, so it is appropriate for the system to reflect that "returned" status. The original order and the replacement order are connected, so that should also prevent any potential issues with a perception of returning too many things.

[Venezia]

I just had to return something about a week ago and wanted an exchange.

I packaged up the item to return, then emailed the Social Team to let them know, as the color/size I wanted in exchange was likely to be limited.

They immediately put in the order for the one I wanted and it shipped out shortly after.  I received it a couple of days ago.  I think emailing them helped in getting what I wanted.

[Sapphiregal]

@Kachina624 @loriqvc,
I have to disagree with you. Of course, I had to return the item in order to exchange it, but, it should not be labeled as a return. It is an exchange and should be noted, as such on my order status.

[San Antonio Gal]

@Sapphiregal  -  You must return a lot if you're concerned with the Q closing your account.

[Sage04]

@Venezia if I wanted to return something I would also email the Social Team. With HSN I called Customer Service and they sent out the replacement and I had 9 days to send the return.

[Venezia]

I don't get the issue.  Obviously, it's a return until the exchange is done.

If they don't have the requested exchange item in stock, it remains a return.

I'm fairly certain the system has a means of tracking whether an item is returned because it's defective or the wrong item was sent.  Those returns wouldn't count against a customer.

Even B&M stores for years have been tracking customers' returns and have banned some from making any further returns.

Some people make a habit of keeping things for the "return window" and then returning them.  Some have even bragged in the past about it.  That's what happened to cause LL Bean to change it's incredibly generous return policy.  (Some people bought secondhand items on eBay or from Goodwill, then took them back to the store for a merchandise credit - no receipt.  They made a business out of it.)

Companies are only trying to make things fair on both sides, IMO.  Ethics aren't what they used to be. 

[Venezia]

@Sage04 - Yes, that's what I was referring to in post #4.

I email the Social Team for QVC.  With HSN, I've had to phone them, but that's how it's handled.

[Sapphiregal]

---

@San Antonio Gal wrote:

@Sapphiregal  -  You must return a lot if you're concerned with the Q closing your account.

---

@San Antonio Gal 

No, actually, I haven't returned a lot. Just remember seeing here on these boards where someone had mentioned their account had been closed for that reason.