Eight Days In PROCESSING, Really?! Bethlehem TSV

DooneyGal2 · ‎04-09-2010

Has anyone else run into this?! I know there's been complaints about shipping, etc., but this takes the cake!
To think I was actually worried (lol) about this Christmas tree possibly arriving while we were on vacay, apparently no worries there!!
Is this possibly due to it coming directly from the manufacturer?? :-O

rms1954 · ‎06-06-2019

@DooneyGal2 I believe these issues are best addressed by customer service. They can clear up any of your concerns. Complaining just gets more complaining from others.

Spacrazy · ‎12-14-2018

Sad to say, but, yes I have run into that problem.

It has taught me to prioritize my shopping.

Unfortunately a Bethlehem lights order have been the most problematic and wasn’t even worth the wait once I received it. Be sure to open right away and check your order.

Good luck !

Kindaglitzy · ‎03-09-2010

Yes, unfortunately it’s possible! I still have a philosophy order from 18th in process even though the EDD was yesterday. Two orders placed after 18th have already been received. Will call CS this weekend to complain.

Gourmet · ‎12-25-2014

I recieved one set out of three. Mine came from Ontario, CA . I live about 10 miles away.

Just E-Mailed CS abd told them I also am tired of waiting. Got an Email about the delay. Do not know why just one set was shipped and not the others Especially since they are coming from the same place. HSN is so much more effecient on shipping.

DooneyGal2 · ‎04-09-2010

I'll be calling them shortly for sure - I was just wondering how typical it may be for an item to be in processing for 8 days, to me seems over the top ugh lol. QVC Customer Service may give me a runaround or sugar coat it, that seems to usually be the case.... will see what happens.

Beauty Maven · ‎03-03-2015

@DooneyGal2 It's happened to me several times this year. There doesn't seem to be any rhyme or reason to it that I can see. Some orders are shipped quickly, some remain "in processing" for an eternity. One would think that a TSV would ship quickly because they know a lot of peope will be ordering. All I can say is, welcome to the club!

onliner · ‎07-05-2016

Yes, It is possible to be "in process" 8 days. I called customer service yesterday for something that was supposed to arrive today that I ordered on the 18th. Rep said it might come today or maybe next week and she didn't know where it was coming from. Today I received an email saying it was delayed but still "in process". I just received a notice from UPS saying it had been shipped, but they didn't know when it arrive. I am so frustrated. I saw a few things I would have purchased today, but don't really think I will - JUST because of the shipping issue.

kjae · ‎07-24-2012

Lock & Lock in process since the 15th Customer service clueless when I called yesterday.. There is apparently a shipping delay. The color is still being sold on QVC so it is a Mystery. YEP I asked why they would wait 10 days to let me know. there is a delay.