Hi Everyone,
Wayne from Social Team kindly helped me out, after a quite extensive search lol he was able to locate my original order, thanks so much y'all for your replies and help!!
As for replacing the pull chain myself, I did go on YouTube and see that it could be a bit dicey to do without prior experience at working with electrical parts where they advise you on how to do it, just not comfortable with it to be honest - but might try and see if a friend of mine can repair it!
Thanks again!!