Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
03-22-2019 11:20 AM
I have contacted QVC twice this week about shipping delays. I truly hope QVC is not taking its customers for granted. The expectation that customers will remain loyal while receiving poor service might be wishful thinking on QVC’s part. Why not address the shipping delay problem rather than taking a chance of losing much of your long-term customer base? Ignoring the problem is a risky business model.
03-22-2019 11:42 AM
I have the same issue. I called Customer Service yesterday and requested that they cancel my L&L order. It's been "in process" for 10 days yet there are reviews (all bad) on the item. She said that she could not cancel an order "in process". My order was actually "on delay". I stated that I did not receive any notification of that and those orders can usually can be cancelled. I frankly don't feel that QVC is being forthright in these situations and that is very disappointing.
05-14-2019 05:32 AM
05-14-2019 07:14 AM
I ordered an IML top on 5 May and it still had not shipped out of the warehouse a week later. I contacted customer service and they told me that QVC is going through some "shipping and delivery reorganization" that is temporarily affecting shipments. Not sure what that means long term but they definitely are going the wrong direction in this online shopping environment! By the way, today is the 14th and I still have not received the package.
05-14-2019 09:31 AM
I was just told by a customer service rep that the Q has been upgrading its shipping software programs and there have been problems. No kidding? My May 3 order hasn't shipped yet but cannot be canceled, and there is no estimate on when it will ship. Meanwhile, Amazon just changed its FREE prime shipping from two days to one day. Why are we bothering with the Q anymore? Just an old habit for me that I need to break . . .
07-26-2019 07:36 PM
QVC what is going on with shipping? It's taking over a week for an order to ship. I ordered a gift 2 weeks in advance of an event and I am concerned it won't be delivered on time. I live in the middle of the country. Other merchants have figued out how to ship in a timely manner. Please fix this problem.
11-02-2019 07:25 PM
And it isnt getting better. I have had 2 or 3 orders this year that never shipped. It is time for them to stop blaming UPS. The corporate officer responsible for this phase of the sale should be fired. A revamp of the whole process is needed. I can't believe many of opus keep shopping with QVC.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788