Q Talk

[katiescarlett]

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@febe1 wrote:

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Just as a very small example I've noticed, @Spurt: when you receive a package from HSN, they always put extra something or other in the package, be it a sample perfume, brochures from them. The last package I received from HSN they had a sample small pkg. of Quaker Oats new oatmeal crisps to try (three of them). They were good too, and I bought them the next time at the grocers. And I regularly get 10 or 20% on any item with no minimum charge. I usually can find something I would like. What it all just says is thanks for being our customer. So much better than an EZ Pay.

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Interesting, I have never received a freebie in my HSN packages. Every now and then I would get something in a zulily package, like a sample of Starbucks coffee, but never HSN.

[katiescarlett]

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@Spurt wrote:

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@jackthebear wrote:

waiting for KYToby to lecture on how Q is a retailer and we should not be looking for entertainment here.

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@jackthebear

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Ain't THAT the truth!

I wonder if the WEN-ites have chimed in on his comment about WEN and the problems with hair falling out.

[Qshopper1991]

Me24 wrote:

I think they need to get out of the food biz, to be honest with you. They do offer some good foods (My Grandmas Coffeecakes, Bobby Chez Crabcakes, Juniors Cheesecake) but a lot of the food I ordered from Q is down right terrible and not worthy of the name "Gourmet". I can't imagine them making a lot of money off of the food, since so much of the food isn't high in ratings. Just a thought.

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@Me24 

ITA!!! If people don't like the food .......pardon the pun.....QVC has to "eat" that money since they definitely can't re--sell it!!! 

@Spurt:  LOL   Very true.  But I'm assuming they must be doing really well if Q continues to have 3 hour Gourmet Holiday shows.  I guess that's what puzzles me because like I stated before, most foods are don't have high ratings from the customers.  I'm thinking not many people have gourmet palettes and will eat anything and think it's superb.  I know a lot of people that don't cook and eat processed foods, take out, etc. all the time.  Maybe this type of food appeals to them and they feel like they are eating gourmet.   

[Spurt]

@Qshopper1991

I wonder if QVC has something in the contract with the food vendor, that the food vendor has to refund any food refunds.....maybe not....who knows!!!!  But it does seem odd that if the food gets bad reviews they continue to sell it.

I know some people don't like to cook, so they will order the pre-processed food for the convenience, or maybe they have health issues and it's difficult to get out, however, local grocery stores offer similar stuff (even already prepared dinners) that are much cheaper than what QVC offers....so it's amazing that Q customers keep coming back for more!  And some local grocery stores even offer delivery service now too...

[febe1]

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@katiescarlett wrote:

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@febe1 wrote:

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Just as a very small example I've noticed, @Spurt: when you receive a package from HSN, they always put extra something or other in the package, be it a sample perfume, brochures from them. The last package I received from HSN they had a sample small pkg. of Quaker Oats new oatmeal crisps to try (three of them). They were good too, and I bought them the next time at the grocers. And I regularly get 10 or 20% on any item with no minimum charge. I usually can find something I would like. What it all just says is thanks for being our customer. So much better than an EZ Pay.

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Interesting, I have never received a freebie in my HSN packages. Every now and then I would get something in a zulily package, like a sample of Starbucks coffee, but never HSN.

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It could be, @katiescarlett, it depends on what you are ordering if they do or do not. I hope you get the l0% and 20% off with no min. charge!

[Spurt]

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@katiescarlett wrote:

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@Spurt wrote:

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@jackthebear wrote:

waiting for KYToby to lecture on how Q is a retailer and we should not be looking for entertainment here.

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@jackthebear

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Ain't THAT the truth!

I wonder if the WEN-ites have chimed in on his comment about WEN and the problems with hair falling out.

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@katiescarlett

A few saw the article where the product was mentioned and commented

[eddyandme]

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@febe1 wrote:

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@katiescarlett wrote:

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@febe1 wrote:

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Just as a very small example I've noticed, @Spurt: when you receive a package from HSN, they always put extra something or other in the package, be it a sample perfume, brochures from them. The last package I received from HSN they had a sample small pkg. of Quaker Oats new oatmeal crisps to try (three of them). They were good too, and I bought them the next time at the grocers. And I regularly get 10 or 20% on any item with no minimum charge. I usually can find something I would like. What it all just says is thanks for being our customer. So much better than an EZ Pay.

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Interesting, I have never received a freebie in my HSN packages. Every now and then I would get something in a zulily package, like a sample of Starbucks coffee, but never HSN.

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It could be, @katiescarlett, it depends on what you are ordering if they do or do not. I hope you get the l0% and 20% off with no min. charge!

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@febe1 wrote:

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@katiescarlett wrote:

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@febe1 wrote:

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Just as a very small example I've noticed, @Spurt: when you receive a package from HSN, they always put extra something or other in the package, be it a sample perfume, brochures from them. The last package I received from HSN they had a sample small pkg. of Quaker Oats new oatmeal crisps to try (three of them). They were good too, and I bought them the next time at the grocers. And I regularly get 10 or 20% on any item with no minimum charge. I usually can find something I would like. What it all just says is thanks for being our customer. So much better than an EZ Pay.

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Interesting, I have never received a freebie in my HSN packages. Every now and then I would get something in a zulily package, like a sample of Starbucks coffee, but never HSN.

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It could be, @katiescarlett, it depends on what you are ordering if they do or do not. I hope you get the l0% and 20% off with no min. charge!

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@febe1

I've gotten samples from time to time.  Last time it was gain samples!  It's just a nice surprusing touch!

[Daysdee]

Just received a jacket from QVC that came to $52.00+ with tax and shipping.  I think it was on clearance.   It is okay and the fit is okay except the sleeves will have to be rolled a little.  Got a perfectly fitting more substantial jacket locally a couple of days ago.  Better fit and a warmer jacket--$24.99 plus tax.   I have to get out and shop more locally. 

[Tennisbum]

Sales are slow yet today they are selling sheets that are almost 100 dollars at a today's special value...ridiculous high price!  Who can afford that? I can find sheets half that price in town.

QVC needs to show different products. It's always the same products that are way too expensive in price.

[jackiejenny]

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@febe1 wrote:

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@Spurt wrote:

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@febe1 wrote:

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@Sooner wrote:

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@terriebear wrote:

Women's clothes are "flat" as QVC competes with troubled chain stores' discount sales, but "I think we have some good areas for growth in fashion," George added.

Sales will continue to be "flat" until the Q starts marketing to women who are not seniors.  Women who are in their 20's and 30's will not wear the Q's clothes or most of thier "comfort" shoes.  They wear dresses well above their knees and short shorts, 2 piece swim suits, and 4 inch heals.  The Q refuses to market to these women.  Yet there are many stay at home moms who could watch the Q but won't.  Shawn dressing like these women is not enough.  The Q needs to sell to them as well.  

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Wome in their 20s and 30s wear mostly gym clothes and cheap high fashion clothes.  And they aren't going to sit and watch tv to buy them either.  

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Plus the Q has reported 93% of their business is "loyal" customers, not new customers.

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@febe1  You know what irks me when the hosts make a special comment regarding how many NEW QVC customers were added during their show....(perhaps they get a bonus or something)....BUT WHAT ABOUT THEIR "LOYAL" CUSTOMERS.....big deal they offer EZ Pay (that doesn't reduce the price) or a ridiculous "featured" price where you can save a WHOPPING $1.24 to $3.54 off their regular QVC price!!!  Why don't they give special promotions to "loyal" customers.....I get emails, and catalogs offering me REAL DEALS for being a returning customer!!! 

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Just as a very small example I've noticed, @Spurt: when you receive a package from HSN, they always put extra something or other in the package, be it a sample perfume, brochures from them. The last package I received from HSN they had a sample small pkg. of Quaker Oats new oatmeal crisps to try (three of them). They were good too, and I bought them the next time at the grocers. And I regularly get 10 or 20% on any item with no minimum charge. I usually can find something I would like. What it all just says is thanks for being our customer. So much better than an EZ Pay.

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HSN does include a little something extra with your purchase. Over the years, I have gotten samples of everything under the sun from food to perfume. It's a small token of their appreciation of our business and that goes a long way. 

Believe it or not, I will occasionally get a real thank you card separately in the mail. Heavy card stock too...LOL! 

I think back to what all QVC said they were going to differently from HSN. Well, they ARE doing it different, but I thought they meant for the better.