Q Talk

[World Traveler]

@Beth-QVC I was wondering why a notification to someone else doesn't work sometimes. 

For instance, I am trying to notify LisaB about a post I did where I mention her. But when I put the @ in front of LisaB, it doesn't work. 

She posted something in the Today's Special Value that I thought was funny and I referred to it in post #163 in the Travel Chat thread in Among Friends. When I notify/respond to her in the initial thread about LUG's TSV, it works fine; but when I try to use her nickname in another thread, it not only doesn't pop up as a possibility, it doesn't let me use it at all.

What am I doing incorrectly?

Thanks for any help you can give in this regard.

[Melvin-QVC]

@World Traveler  you are doing it the correct way.  I'm not showing LisaB as a user.  Is that the correct spelling?  If you will go to a post that she wrote and @ me I can see her name and the correct spelling.  That will help me out a lot.  

Melvin, QVC 

[World Traveler]

@Melvin-QVC Yes, I got it right, but I will go over to that post and notify you.

[World Traveler]

@Melvin-QVC Oh, I just thought....she might wonder why I am posting to a Moderator. Don't want anyone to think I am notifying a moderator because of something they have said, wanting their post to be deleted.

Can you please just go over to the forum for Today's Special Value and check the recent posting about today's special on LUG. She is the one who started the thread.....LisaB.

I don't want to alarm her or the other posters.

[World Traveler]

@Melvin-QVC Still waiting.

[dooBdoo]

          Greetings, @World Traveler!   I think I can try to explain what the problem appears to be.    The "@ + nickname" system has some limitations.  

          One known limitation is the problem with any name containing a space.   (As an example, yours still inactivates itself if I type any characters after it -- it switches from an active notification to plain text...  so you're missing notifications because of the space.)

          The next limitation involves multiple "hits" in the user file.   If the person isn't posting on the current thread, I believe the notification software tries to scan the usernames.   Then, the pop-up menu of a few choices represents the first ones with close matches from that user file.

         If you'll go up to the search box in the forums and type in "LisaB," and then change the search area from "Community" to "Users," you'll see the list as the software sees it. 

         Here's a link to the search results, to save time: 

http://community.qvc.com/t5/forums/searchpage/tab/user?q=LisaB

         There are so many potential matches...  I have a feeling unless @LisaB is posting on the current thread there's no way the system is going to provide the correct name to you.    (I had to do a search of the "Community" for a post containing her name, go to one of the threads, and copy/paste the nickname here to add it to this conversation.)

          If that was clear as mud, let me know!   I'm not sure I explained it well.   The notifications are a great addition to the forums, but I doubt they'll ever work out these glitches.

[World Traveler]

@dooBdoo LOL! Well, the mud is still a little murky for me but I really appreciate you taking the time to post.  I will check out the link you gave. Thanks! 

[World Traveler]

@dooBdoo What seems really strange to me on this is that I have been able to bring up other people's nicknames in threads where they have not posted, without any problems, especially in the Travel Chat thread in Among Friends. And since hers does not have a space or two in her nickname like mine does, that is what confuses me as to why it wouldn't work.

Oh, well......

[dooBdoo]

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@World Traveler wrote:

@dooBdoo What seems really strange to me on this is that I have been able to bring up other people's nicknames in threads where they have not posted, without any problems, especially in the Travel Chat thread in Among Friends. And since hers does not have a space or two in her nickname like mine does, that is what confuses me as to why it wouldn't work.

Oh, well......

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        @    @World Traveler,  As I said, the limitations don't just involve a space in the nickname -- another big problem is those names with so many similar ones in the user file.   There are 4 pages of nicknames with the character string "LisaB."  When we type the "@" and a few letters, all the software can to is try to find some kind of match in the user file...  and in this case, there are too many.

          If you'll provide the nickname you have been able to choose, even when they're not posting on the thread, we could look and see if we can figure out the difference.

[World Traveler]

@dooBdoo For instance, in the first post I did in Travel Chat, a few of the names that I entered to notify them of the new thread were: NAES, Juniebugz, and itsmagic. (I purposely didn't put the @ in this thread so they don't get notified now.)

But when I put the @ sign in Travel Chat, every one of their nicknames were highlighted the way they should be. Since mine was the first post, none of these three people were from a dropdown, but they were still notified.

So I would think that I would be able to put anyone's name in and them receive the notification, at least those without any space in their nickname.

I appreciate your efforts to help me, and so sorry if I'm not understanding what you are trying to make me understand. LOL!!!