Q Talk

[Doug922]

You know, I have a really hard time believing that people who work at QVC really do appreciate their customers. I say that because of this. Last month I was browsing the Internet, you know checking out stuff for the up coming holidays. I notice that QVC had my dream laptop on flex pay, the Dell XPS. My heart started beating really fast, cause I finally would be able to purchase one. The flex pay is what would make it possible for me to place the order, I did. I was on cloud nine. And even thou the laptop I ordered only had the i5, it still was a great laptop. Well, I got an email about a week later telling me that the laptop that I just ordered was back-ordered. But I'm going to be honest with you, I almost cried. That night I prayed asking GOD for help. THEN two days later QVC put up another Dell XPS 15, this time it not only had the i7, but I could still afford it on flex pay. If you thought I was happy making the discovery of the first XPS, with i5. The i7made my palms sweat and eyes tear up. I KNEW GOD HEARD ME CAUSE I PRAYED. IT WAS THE ONLY THING I WANTED. I placed the order. A week later, again, QVC tells me that the laptop I ordered has been back-ordered.

If I worked for company and had a customer having problems ordering a $2000 computer, I WOULD LOOK INTO THE REASON WHY HE HAD TWO ORDERS PLACED ON BACKORDER. QVC wants me to believe that they take pride in their customers, well show me. Find out what's going on with my order and have someone contact me directly. Instead, I get generic emails from customer service telling me that Dell is having the problem. But if you check Dell's website, they still have the identical laptop that I ordered from QVC on their website. For sale, mind you. Each time I receive an email from QVC, it always seems to say the same thing. YOU DON'T REALLLLLLLY CARE ABOUT YOUR CUSTOMERS, if you did, someone would be helping me.

signed,

Heartbroken