Q Talk

[culebra]

Personally I like the fact that shipping charges are less.  I hope they keep the charges at $3.00.  I also am not a chronic returner. But the fact I do not get refunds on original shipping charges forces me to add an extra element to my decisions on purchasing.

[Buck-i-Nana]

I'm not and never have been a chronic returner, BUT yes the change to not refunding original shipping has changed my buying from the Q.  In the past, I was willing to take a chance that I would like something and for the most part was pleased with my purchase.  Now, I'm not willing to take that chance and be penalized if the product is not everything it was promised to be.

[GCR18]

I don't return much, so no the new policy hadn't impacted my shopping.

[ozzbee]

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@MsLhasa wrote:

I have been an avid QVC shopper for 20 plus years and did most of my Christmas shopping there every year.  Now that we no longer get refunded on our initial shipping charges, I am buying less and less products and will not be buying one Christmas gift from them this year.  I use to buy all makeup and hair products from QVC but have either been buying the products from Ebay or finding different products I can buy locally, to use.  There are too many Internet sources and local sources these days to buy products, even though I have always enjoyed QVC's different products and not having to go out shopping.  But, buy the time you don't get the initial shipping fee returned and have to pay high prices to return items....they have lost me as a customer!!  Don't know if anyone from QVC ever reads these blogs, but hope they do.....

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I'm not shopping less because of the non-refund on shipping, but I am buying much less because the station has become almost unwatchable.  What, with hosts talking over vendors, screeching, slaughtering the language,  spouting off their personal lives like I care.  This is in addition to talking with their mouths full of food, stuffing their faces as if they never ate before.  Just tell me about the product.  And don't throw the same 5 products at me ad infinitum.  And besides, other online services offer free shipping. 

So there you have, in a nutshell, why I'm not buying the way I did.

[MomCat]

I buy less at QVC because I do a lot more comparison shopping than I used to.  Has nothing to do with returns, BUT I did just return some Isaac shoes.  Since I don't return much, I considered that a lesson to stay away from that line.  The fit was awful and the value wasn't there.  I just let my guard down, which I take full responsibility for.  I have recently discovered DSW shoes and there is no reason to not purchase ALL of my shoes from there.  They really know shoes!   

[Mominohio]

I would never by clothing or shoes from an online source where the return couldn't be made at a local store, or be completely free shipping (both ways) for returns. I can't imagine paying to return things because of fit, when I can go to stores and try on for free, or buy from places that I can return for free. I will not pay a company for the 'privlige' of trying on clothing. 

And I'm not a big returns person either, as I think before I buy. All the returns I have had at Q were because of damaged or defective items, and there are no shipping fees at all when this happens. 

[RedTop]

I have only had 2 returns in 5 years, so that has never been an issue for me.   I mainly buy Philosophy, Mrs Prindables, and small kitchen items.   If I have any doubts that the item might not be what I expect, I do not order it.   Since I do buy so much stuff online, I now buy from wherever I can get free shipping, which beats easy pays hands down.    

[tashiar]

I would like to know why Judith Ripka shipping charge is 5.00.  QVC stated the beginning of the year that comsetics and jewlry would be 3.00 shipping charge.

[GinaV24]

I'm buying less because the products are not very intersting and are IMO overpriced.  I look elsewhere first.

[Bhvbum]

Return shipping not an issue with me either. I read the reviews, check the garment measurements, etc. I seldom need to return - shoes being the thing that in the past went back so stopped buying shoes on-line because hard to fit. 

There is a cost to all of us when folks return things excessivly and I'm happy for them to pick up the tab, and not all of us. Those who want these benefits expect us all to pay for them because someone has to in the cost of goods.