Re: ...

VaBelle35 · ‎03-10-2010

As a 22+ year customer, I think I've called CS 4-5 times. Twice due to credit card expiration on the ADs, once because of 2 failed T-Fal toasters, once because I received brown shoes instead of black shoes and once to fix my email address so I could get the TSV emails again.

As a rather brusk/direct New Yorker, I'm not the poster child for kindness, and yet I've never had a rude CS rep in my 5 calls. It's not a huge sample, so perhaps I've just been lucky.

But, when you factor in 22 years of purchasing and only have 5 issues in all that time, that says a lot about a company. And if my issue was resolved to my satisfaction (or greater in most cases), I'd say that's good customer service.

It's one of the reasons I will continue to purchase from QVC, as long as it's still a value.

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QVC Shopper - 1993

# IAMTEAMWEN

Snoopp · ‎02-02-2015

I think we are smart enough (at least most of us) to know what "rude" is.

@GingerPeach wrote:
@debic wrote:
While I have not, I'm sure there are untrained CS people that probably don't have the tact they should.

Also some people's idea of rude is not getting the answer they want.

This is all too often true.

Vickiv · ‎06-15-2015

I have shopped with QVC for over 20 years. Their CS is the very best. They always solved the problem never rude. This is why I like to shop on QVC they stand behind what they sell. I feel they are honest if a mistake or defect of product they will take care if it. Don't forget on the other end of the line might be some irate customers screaming at them for one reason or another. It's not an easy job to try to please everyone . They sure do try.