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Honored Contributor
Posts: 23,835
Registered: ‎03-10-2010

I placed a HUGE dog food order online  at about 9AM... It has shipped out at 11:15 AM. 

That is pretty amazing.  I imagine I will get it tomorrow. 

Honored Contributor
Posts: 17,650
Registered: ‎03-10-2010

They are just so great.

When you lose some one you L~O~V~E, that Memory of them, becomes a TREASURE.
Valued Contributor
Posts: 932
Registered: ‎03-09-2010

Chewy is my favorite dog food, etc. supplier. I had my dog Bentley's food on auto refill, and he passed away. I called to ask them to stop the automatic shipments, and the nice lady asked me all about Bentley. Then they sent me a gorgeous floral bouquet with a nice card. I couldn't believe it.

 

Briggsie

 

Contributor
Posts: 28
Registered: ‎04-16-2011

Every time I order from them my package is here within a day or two--very impressive.  Today, I called to correct an auto-ship order that I had messed up online.  The customer service rep was so incredibly pleasant, AND she even took at extra 10% off of my order!!  Love them Smiley Happy

Esteemed Contributor
Posts: 5,702
Registered: ‎10-11-2017

I placed an order last week and had it the next day. They are the best.

Honored Contributor
Posts: 12,534
Registered: ‎03-09-2010

I order from both Chewy and Petco online for my cats.  I've always had my orders within one to two days and we're in a very rural area.

 

@BriggsiePeawiggle - What a lovely thing for Chewy to do after the loss of your dog.  Excellent customer service still counts for a lot.

"" A little learning is a dangerous thing."-Alexander Pope
Honored Contributor
Posts: 41,011
Registered: ‎05-22-2016

I love Chewy. No one does it better when it comes to shipping, not even Amazon.

Honored Contributor
Posts: 17,650
Registered: ‎03-10-2010

They refunded me all the food i had bought for spirit, and sent me flowers.

When you lose some one you L~O~V~E, that Memory of them, becomes a TREASURE.
Honored Contributor
Posts: 16,837
Registered: ‎03-10-2010

I ordered from Chewy last week and had it the next day.  They have great service.

 

Last year I ordered a dog bed from them that I wasn't happy with. I called them about returning it--not sure why I called instead of just sending it back--and they told me to keep it and refunded my money.


The Bluebird Carries The Sky On His Back"
-Henry David Thoreau





Honored Contributor
Posts: 23,835
Registered: ‎03-10-2010

They always  send a birthday card....and even sent a   sympathy card when Lola passed ❤️