Kitchen

[homedecor1]

After reading and experiencing crazing, cracking, and poor quality with Temptations which I have given over the past years as gifts with poor feedback, using my own pieces from 2007-now ~ I felt the need to write this on her FB page (I'm sure she won't reply but it got it off my list of things that drive me insane!) I love these pieces for table presentations, they are beautiful and love everything about them but, will not to cook in them

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Tara as a business person I wonder why you do not address the cracking, crazing and shoddy painting, decals, etc. on your products? As in most MASS PRODUCED items quality control should be upmost in your mission statement to provide the consumer with excellent products!

I've yet to hear you state during any presentation tell us about the "return policy, i.e., not Q's policy but what about TEMPTATIONS.

Oh yes, you say 100x's "hand painted" "no 2 are alike" "beautiful" and more - but nothing about how your company handles a piece(s) that is inferior/defective. I'm sure you realize every once in awhile QA would miss something, stoneware is temperamental and sudden heat/cold exchanges can cause cracks and crazing. Its not just about the beauty of the pattern its about the ability to use the entire piece as it was created, bakeware, freezing, serving, etc.

By reading the QVC community boards many of us have spent our hard earned dollars supporting your company - YET you contact your CS or QVC CS with no outcome to the problems!

Many years ago I purchased a set - pieces were cracked and w/in 1 week received a replacement at NO CHARGE!

This is obviously no longer an option as I've read on the boards (and experienced) - Temptations is not the "consumer friendly" company from years ago. NOW when you contact regarding defective or cracked piece(s) we are sent to Temptations CS they are rude and not "sympathetic" to a consumer - What is the answer???'

WORSE YET now the consumer is mad because have to try to repack and return to Q for a credit. And I don't mean just the 1 broken piece the ENTIRE set - how dumb is that - who can repack these pieces into the box arrived in most likely they are packaged by a machine - it's impossible or you have to have lots of patience and packing tape! And worse yet if its just 1 piece why can't a refund for the 1 item be given and keep the rest of the pieces.

And your company should make good on the defective pieces that are not in stock or available any longer (sometimes these issues come after using them in the oven for longer than 30 days) even if its monetary! Then you would really keep your following.

Patterns are beautiful, allow the table shine with these colorful patterns .... but we have to x or fingers while they are baking and pray they don't crack when the air hits them. Perhaps you should indicate not taking them out of the oven until they are partially cooled so the air differential doesn't cause them to crack!

This is one of my pet peeves where are the open stock/single items to complete the sets we already have. I don't need more 16-18 piece sets or larger.

One final thing - you already have the following who adore you and your product - be humble and take it to the next level and bring this product line back to excellent as it was during the younger years of Temptations and people who have experienced inferior products over the past years will come back!

As President, Designer and founder of Temp-tations do the right thing!!!!!!!!!!

Thank you for taking the time to read this (if you really do!)