Kitchen

[adoreqvc]

On 1/8/2015 mominohio said:

On 1/8/2015 gkelly5744 said:

On 1/8/2015 sunshine45 said:

okay......here you go ladies.

i spent a bit of time with ANITA(product specialist) on the phone at temptations. here is what she confirmed regarding the website orders. she was very friendly, very helpful, and told me to call her back at anytime if i had any customer service questions. she said i could ask for her. if any of you want confirmation or questions answered beyond what i asked then i suggest asking for her. she also insured me that tara wants everyone to be 100% satisfied. i did say i was calling in reference to the WEBSITE policies.

i gave her my name, address, telephone number, and email. i did tell her WHY i was calling ( i did mention the qvc boards) and told her that i have not had any problems with my temptations pieces. no, i am not an employee of temptations, no i am not affiliated with anyone else on these boards, and no i am not invested in the company in any way other than i like their products.

RE: receiving damaged/broken/defective items in a new order. the website company will send you a new piece to replace the damaged one you received. there are absolutely no charges and you have 30 days in which to report the problem. you also DO NOT have to send back the damaged/broken/defective item.

RE: the 3 year warranty. the three year warranty kicks into effect after that initial 30 day period. the temptations website will replace your piece, you do not have to return it, but you DO have to pay $9.95 for shipping the replacement piece to you. i suggest saving your receipts now that their 3 year warranty is in effect.

RE: regular returns. yes, if you "just dont like it" then you do not get your shipping charges refunded.....just the purchase price. this is not a big surprise to me at all since there are many companies that DONT refund your shipping either way. my suggestion.....make sure you really want the item.

does that cover the website questions that were asked? if not, i will call her back and ask. my suggestion is is that if you DONT believe me then call for confirmation yourself. you can ask for anita or just get a random product specialist to answer your questions. they were quite helpful and friendly. they also have an online contact form via their website.

hope this helps temptations customers! LOL it was lucky that i am having a slow day at work!!!!

thank you! thank you! thank you!!!!!I hope now that the OP and a few other posters have their questions answered since they seem to be SO worried about the "new" changes about TT! Bet that is a huge load off their shoulders...lol. Seems funny (or not if you read the TT forums) that this thread was started by someone that proclaims not to buy Temp-tations anymore?

Sunshine, great work, and thanks for doing that! As with any new policy changes, there are going to be conflicting statements until things get settled in. Anyone following Lisa's answers to questions about all this several days ago (facebook) can see that even she was not quite hitting the nail on the head, and seemed to either be avoiding the entire question or just not getting a full answer out from confusion.

I will still caution, that my (and other's) experiences are that the answers and the actual service you get from Temp-tations directly isn't uniform. In the past, when I had something arrive damaged, from them , the solution was different on different occasions. Sometimes I was required to send the broken/defective piece back, sometimes they sent a call tag. Sometimes there was no questions asked, and the replacement piece was shipped out, no charge. It seemed to depend on which CS rep I got (and in all fairness, that has happened with Q as well, different solutions from different reps). So anything that their CS is saying, I will take with a grain of salt, and I will think twice before buying from them directly. Q, on the other hand, still has the 30 day no questions asked return and no return shipping charges if damaged/defective, so I will, for now limit my purchases to Q.

gkelley---

I started this thread, and I never have said or posted that I don't buy Temp-tations any more. I don't know how you made that one up. I have questioned whether or not I will be buying any or much in the future, but I think you need to get straight what you are saying before you put words in someone's mouth.

And your over exaggerating about 'So worried' and 'Load off of their shoulders' is a pitiful attempt at trying to make a simple post informing those who purchase TT that there are new policies in effect that may be different than they are used to, seem to be something inflammatory and hysterical, when in fact, it was simply stated to let others know about something that pertains to products people here purchase and collect.

I find it so incredibly odd that you and HH, who claim to have so few TT, are the be all and end all experts and defense attorneys on this product line. I would say that until you spend the thousands and thousands of dollars (and had many personal experiences with the customer service department at TT) some others who post here and on FB have, you probably aren't as "in the know" as you think you are.

Thanks mominohio,

Very well said

[gkelly]

On 1/8/2015 mominohio said:

On 1/8/2015 gkelly5744 said:

On 1/8/2015 sunshine45 said:

okay......here you go ladies.

i spent a bit of time with ANITA(product specialist) on the phone at temptations. here is what she confirmed regarding the website orders. she was very friendly, very helpful, and told me to call her back at anytime if i had any customer service questions. she said i could ask for her. if any of you want confirmation or questions answered beyond what i asked then i suggest asking for her. she also insured me that tara wants everyone to be 100% satisfied. i did say i was calling in reference to the WEBSITE policies.

i gave her my name, address, telephone number, and email. i did tell her WHY i was calling ( i did mention the qvc boards) and told her that i have not had any problems with my temptations pieces. no, i am not an employee of temptations, no i am not affiliated with anyone else on these boards, and no i am not invested in the company in any way other than i like their products.

RE: receiving damaged/broken/defective items in a new order. the website company will send you a new piece to replace the damaged one you received. there are absolutely no charges and you have 30 days in which to report the problem. you also DO NOT have to send back the damaged/broken/defective item.

RE: the 3 year warranty. the three year warranty kicks into effect after that initial 30 day period. the temptations website will replace your piece, you do not have to return it, but you DO have to pay $9.95 for shipping the replacement piece to you. i suggest saving your receipts now that their 3 year warranty is in effect.

RE: regular returns. yes, if you "just dont like it" then you do not get your shipping charges refunded.....just the purchase price. this is not a big surprise to me at all since there are many companies that DONT refund your shipping either way. my suggestion.....make sure you really want the item.

does that cover the website questions that were asked? if not, i will call her back and ask. my suggestion is is that if you DONT believe me then call for confirmation yourself. you can ask for anita or just get a random product specialist to answer your questions. they were quite helpful and friendly. they also have an online contact form via their website.

hope this helps temptations customers! LOL it was lucky that i am having a slow day at work!!!!

thank you! thank you! thank you!!!!!I hope now that the OP and a few other posters have their questions answered since they seem to be SO worried about the "new" changes about TT! Bet that is a huge load off their shoulders...lol. Seems funny (or not if you read the TT forums) that this thread was started by someone that proclaims not to buy Temp-tations anymore?

gkelley---

I started this thread, and I never have said or posted that I don't buy Temp-tations any more. I don't know how you made that one up. I have questioned whether or not I will be buying any or much in the future, but I think you need to get straight what you are saying before you put words in someone's mouth.

so you are stating that after all the "cracking, crazing, etc. that you have had with this product, you "might" still buy Temp-tations? Just needing you to clarify..TIA. That would be a GREAT testimony for Temp-tations as that is what many other posters have said that is what they do..keep buying over & over again even tho they have had "problems"!!

And as for putting words in mouths..I have never said I only had a "few TT..in fact I say all the time that I have all that I need..round sets,rectangular sets & square sets and in several of the same size plus additional pieces. I have talked with the TTCS and they have always been very helpful with any questions I have had in the past. Please take your own advice about what you say...

I am glad sunshine45 has answered your worries about the new changes on Tara's site..I mean, you must have been worried or why else start a thread about it? I was just stating that now you need not worry anymore about it or maybe you do..whatever makes you feel better.

[Mominohio]

On 1/8/2015 gkelly5744 said:

On 1/8/2015 mominohio said:

On 1/8/2015 gkelly5744 said:

On 1/8/2015 sunshine45 said:

okay......here you go ladies.

i spent a bit of time with ANITA(product specialist) on the phone at temptations. here is what she confirmed regarding the website orders. she was very friendly, very helpful, and told me to call her back at anytime if i had any customer service questions. she said i could ask for her. if any of you want confirmation or questions answered beyond what i asked then i suggest asking for her. she also insured me that tara wants everyone to be 100% satisfied. i did say i was calling in reference to the WEBSITE policies.

i gave her my name, address, telephone number, and email. i did tell her WHY i was calling ( i did mention the qvc boards) and told her that i have not had any problems with my temptations pieces. no, i am not an employee of temptations, no i am not affiliated with anyone else on these boards, and no i am not invested in the company in any way other than i like their products.

RE: receiving damaged/broken/defective items in a new order. the website company will send you a new piece to replace the damaged one you received. there are absolutely no charges and you have 30 days in which to report the problem. you also DO NOT have to send back the damaged/broken/defective item.

RE: the 3 year warranty. the three year warranty kicks into effect after that initial 30 day period. the temptations website will replace your piece, you do not have to return it, but you DO have to pay $9.95 for shipping the replacement piece to you. i suggest saving your receipts now that their 3 year warranty is in effect.

RE: regular returns. yes, if you "just dont like it" then you do not get your shipping charges refunded.....just the purchase price. this is not a big surprise to me at all since there are many companies that DONT refund your shipping either way. my suggestion.....make sure you really want the item.

does that cover the website questions that were asked? if not, i will call her back and ask. my suggestion is is that if you DONT believe me then call for confirmation yourself. you can ask for anita or just get a random product specialist to answer your questions. they were quite helpful and friendly. they also have an online contact form via their website.

hope this helps temptations customers! LOL it was lucky that i am having a slow day at work!!!!

thank you! thank you! thank you!!!!!I hope now that the OP and a few other posters have their questions answered since they seem to be SO worried about the "new" changes about TT! Bet that is a huge load off their shoulders...lol. Seems funny (or not if you read the TT forums) that this thread was started by someone that proclaims not to buy Temp-tations anymore?

gkelley---

I started this thread, and I never have said or posted that I don't buy Temp-tations any more. I don't know how you made that one up. I have questioned whether or not I will be buying any or much in the future, but I think you need to get straight what you are saying before you put words in someone's mouth.

so you are stating that after all the "cracking, crazing, etc. that you have had with this product, you "might" still buy Temp-tations? Just needing you to clarify..TIA. That would be a GREAT testimony for Temp-tations as that is what many other posters have said that is what they do..keep buying over & over again even tho they have had "problems"!!

And as for putting words in mouths..I have never said I only had a "few TT..in fact I say all the time that I have all that I need..round sets,rectangular sets & square sets and in several of the same size plus additional pieces. I have talked with the TTCS and they have always been very helpful with any questions I have had in the past. Please take your own advice about what you say...

I am glad sunshine45 has answered your worries about the new changes on Tara's site..I mean, you must have been worried or why else start a thread about it? I was just stating that now you need not worry anymore about it or maybe you do..whatever makes you feel better.

You seem to be the one 'worried'.

Worried about whether or not I continue to buy TT (yes I have had a number of pieces fail, and I always stated in other posts about that, that I continue to purchase as long as they replace for free, so you really didn't 'get me' there like you think).

Worried when posters post actual experiences and less than favorable reviews of this product line, because you always have to mock them or argue with them. You must be worried that Tara or TT will not be seen through your rose colored glasses.

I think it would behoove you to worry more about your own life, and let others post information, reviews, topics and things that interest them, or that they wish to share, and maybe take an anti bullying class.

[gkelly]

On 1/8/2015 sunshine45 said:

okay......here you go ladies.

i spent a bit of time with ANITA(product specialist) on the phone at temptations. here is what she confirmed regarding the website orders. she was very friendly, very helpful, and told me to call her back at anytime if i had any customer service questions. she said i could ask for her. if any of you want confirmation or questions answered beyond what i asked then i suggest asking for her. she also insured me that tara wants everyone to be 100% satisfied. i did say i was calling in reference to the WEBSITE policies.

i gave her my name, address, telephone number, and email. i did tell her WHY i was calling ( i did mention the qvc boards) and told her that i have not had any problems with my temptations pieces. no, i am not an employee of temptations, no i am not affiliated with anyone else on these boards, and no i am not invested in the company in any way other than i like their products.

RE: receiving damaged/broken/defective items in a new order. the website company will send you a new piece to replace the damaged one you received. there are absolutely no charges and you have 30 days in which to report the problem. you also DO NOT have to send back the damaged/broken/defective item.

RE: the 3 year warranty. the three year warranty kicks into effect after that initial 30 day period. the temptations website will replace your piece, you do not have to return it, but you DO have to pay $9.95 for shipping the replacement piece to you. i suggest saving your receipts now that their 3 year warranty is in effect.

RE: regular returns. yes, if you "just dont like it" then you do not get your shipping charges refunded.....just the purchase price. this is not a big surprise to me at all since there are many companies that DONT refund your shipping either way. my suggestion.....make sure you really want the item.

does that cover the website questions that were asked? if not, i will call her back and ask. my suggestion is is that if you DONT believe me then call for confirmation yourself. you can ask for anita or just get a random product specialist to answer your questions. they were quite helpful and friendly. they also have an online contact form via their website.

hope this helps temptations customers! LOL it was lucky that i am having a slow day at work!!!!

As usual, the topic goes "off course" when certain posters are involved! I want to thank you again for taking the time to call & personally speak with a TT CS and find out what the changes are which sound just like every other businesses have in place and even better than some!

[Mominohio]

On 1/8/2015 gkelly5744 said:

On 1/8/2015 sunshine45 said:

okay......here you go ladies.

i spent a bit of time with ANITA(product specialist) on the phone at temptations. here is what she confirmed regarding the website orders. she was very friendly, very helpful, and told me to call her back at anytime if i had any customer service questions. she said i could ask for her. if any of you want confirmation or questions answered beyond what i asked then i suggest asking for her. she also insured me that tara wants everyone to be 100% satisfied. i did say i was calling in reference to the WEBSITE policies.

i gave her my name, address, telephone number, and email. i did tell her WHY i was calling ( i did mention the qvc boards) and told her that i have not had any problems with my temptations pieces. no, i am not an employee of temptations, no i am not affiliated with anyone else on these boards, and no i am not invested in the company in any way other than i like their products.

RE: receiving damaged/broken/defective items in a new order. the website company will send you a new piece to replace the damaged one you received. there are absolutely no charges and you have 30 days in which to report the problem. you also DO NOT have to send back the damaged/broken/defective item.

RE: the 3 year warranty. the three year warranty kicks into effect after that initial 30 day period. the temptations website will replace your piece, you do not have to return it, but you DO have to pay $9.95 for shipping the replacement piece to you. i suggest saving your receipts now that their 3 year warranty is in effect.

RE: regular returns. yes, if you "just dont like it" then you do not get your shipping charges refunded.....just the purchase price. this is not a big surprise to me at all since there are many companies that DONT refund your shipping either way. my suggestion.....make sure you really want the item.

does that cover the website questions that were asked? if not, i will call her back and ask. my suggestion is is that if you DONT believe me then call for confirmation yourself. you can ask for anita or just get a random product specialist to answer your questions. they were quite helpful and friendly. they also have an online contact form via their website.

hope this helps temptations customers! LOL it was lucky that i am having a slow day at work!!!!

As usual, the topic goes "off course" when certain posters are involved! I want to thank you again for taking the time to call & personally speak with a TT CS and find out what the changes are which sound just like every other businesses have in place and even better than some!

You are really good at that, aren't you!

[suzyQ3]

sunshine, the info you were given makes perfect sense, especially the distinction between the return policy and the warranty. It sounds as if their stated policy is very reasonable on both counts.

The only problem is that so many of the comments about cracking and crazing make it clear that it occurred long after that 30-day window. So I guess the customer would have to decide whether she or he wants to incur the cost of their shipping a replacement piece.

[adoreqvc]

On 1/8/2015 gkelly5744 said:

As usual, the topic goes "off course" when certain posters are involved! I want to thank you again for taking the time to call & personally speak with a TT CS and find out what the changes are which sound just like every other businesses have in place and even better than some!

Please ignore my post if you do not care to read the truth, of my entailed TT related negative consumer experiences.

As usual of course the topic goes off course, it always does as you usually always send it off course, and YOU gkelly always fail to discredit everyone or the select few you continually target. YOU continually do this because YOU decided once again to become involved and not keep your discrediting remarks to yourself, and send the topic off course, so YOU HAVE YOURSELF TO BLAME FOR WHAT OCCURS.

Also to-date YOU still do not comprehend that anyone with even miniscule intelligence, is aware that no product is totally immune from defects, which can cause dangerous accidents, and even death to consumers, and everyone is entitled to their own personal consumer related opinions posted on the internet, whether pro or con, and whether YOU agree or disagree".

Since you gkelly sent this topic off course again, now I will reply as to the closing sentence mominonio posted in her original reply above.

I would not purchase anymore Temptations products because as I removed my TT hot large casserole baker from the hot oven it broke in half and while still in my hands cracked in half. Only by the grace of God did I avert a frightening very dangerous food/defective product injury by releasing it and jumping back.

Being just as horrified as my numerous dinner guests were, we all watched the casserole baking pan explode completely, hot cooked foods fly all over my kitchen, in addition to the large TT product's broken sharp pieces, and smaller tiny sharp shard fragments, grace my kitchen walls, floor, and underneath some of my kitchen appliances. The defective TT casserole baker filled with hot food made my gorgeous well kept kitchen a Temptations disastrous defective product Hot Mess. That horrific TT product hot food sharp product mess was not such a joy to clean via sweeping, vacuuming, and mopping. Trying to avoid being cut was a feat in itself, since those TT tiny sharp shards of product were very difficult to totally eradicate.

"This was a very close encounter of the most dangerous defective product kind. I was not only worried about myself, and my dinner guests who encountered these very horrific TT defective product accidents, but I was also very concerned about my dogs since they always come into the kitchen and patiently sit and wait for a treat, and could have very easily been cut and injured if even one piece of sharp tiny fragmented TT product remained undetected. Everyone was relieved I was not injured and offered to help but being afraid they could cut themselves, so I wisely declined their kind offers. They all demanded to know the name of the defective bake ware. (This was what is referred to as free negative public relations product advertising) BTW there are plenty of the same type of TT defective product breakage accident replies also posted here, and on the internet.

Another experience I and other dinner guests also witnessed was the careful passing of cold salads in TT products which cracked while being passed from dinner guest to dinner guest.

Also many thanks to QVC, and to all my friends, who also called and complained to QVC that our posts were displayed and targeted by one specific member, when she chose to try and continually chellenge the truthfulness and validity of our posted entries, and also continually tried to discredit us, and then shortly afterwards our replies and threads disappeared. This occurred many times which prompted many of us to contact QVC, and I also again thank you QVC in stating if any negative posts or threads ever disappear again, to immediately contact them, without delay.

It is wonderful to know QVC supported us and was fair, did not display discrimination, bias, favoritism, or censorship, and re-posted all the missing TT negative replies and threads. QVC also realized all posts and threads should remain whether pro or con, since even negative posts result in caring about the consumer experiences and safety of others. We alert so others may learn and be more careful.

"An ounce of prevention is worth a pound of cure", and I knew our Founding Father Ben Franklin was not only brilliant, but very wise in all his quotes and endeavors. I loved the TT products too, until I experienced very dangerous accidents baking with them and using them as server ware on my very large dinning room table, where my numerous guests also experienced dangerous TT breakage product defects.

"The TT truth will continue to prevail as others also continually experience TT products negative encounters and post their personal consumer experiences here on the QVC TT forum, and on the internet to the continued chagrin of gkelly. To that I will add an informed consumer is a wise consumer, and that =knowledge and knowledge= power". If at all possible, I would rather read and know what consumer usage dangers have occurred with any product. I would also like to know if it was reported by others since the same defects can possibly occur again. I wish to know as a consumer because then I can act with the best consumer knowledge possible, and I also do believe in that famous quote "An ounce of prevention is worth a pound of cure".

[gkelly]

On 1/9/2015 suzyQ3 said:

sunshine, the info you were given makes perfect sense, especially the distinction between the return policy and the warranty. It sounds as if their stated policy is very reasonable on both counts.

The only problem is that so many of the comments about cracking and crazing make it clear that it occurred long after that 30-day window. So I guess the customer would have to decide whether she or he wants to incur the cost of their shipping a replacement piece.

I agree! some have a problem with the shipping cost but they are getting back a free replacement, some don't have any problems with this..all depends on the customer & how bad they want a replacement I guess!

[adoreqvc]

Latest fire related defective TT product usage endangerment disaster.

I am so very sad to read about this oven fire disaster caused by yet another TT defective product and her home sustained smoke and fire damages, but thank God they were able to exit safely and did not suffer any loss of life or personal injuries, according to what this member posted on the TT forum.

Temptation pie dish cracked into thirds, caught oven on fire

Started 01/09/2015 at 11:24 PM in Temp-tations

Last reply 01/10/2015 at 2:58 AM by Mindy D

I'm trying to decide whether to notify anyone at QVC or Temptations about a near disastrous failure of a Temptations pie dish. On the one hand I think it's important to notify them so that PERHAPS they might make their quality assurance standards tougher. On the other hand I'll be shocked if I hear from either QVC or Temptations and not sure it's worth the time to bother.

So has anyone had any serious Temptations ovenware failures? Were they within warranty or not? Did you notify QVC and/or Temptations and, if so, did you receive a response?

On October 29th I preheated our oven to 350 and prepared cinnamon rolls for baking. I put the rolls into the room temp pie dish with space for expansion. It's just hubby & I and I do not bake sweets often. This particular pie dish had been only been used maybe two or three times in the year that I had it. The rest of the time it was on the kitchen shelf as decoration. I put the cinnamon rolls on the center rack in the preheated oven, shut the door, and set the timer. In less than 30 minutes, the pie dish cracked into thirds dripping melted butter and sugar onto the oven element. The mixture started a fire in my oven which dramatically increased the temperature in the oven. Thick smoke engulfed our home which is a small, old log cabin. Attempts to put out the fire were unsuccessful. Each time we sprayed the fire extinguisher, the fire seemed to almost explode out of the oven door when we opened it. With the extinguisher completed emptied, I was not sure what to do about the raging fire in my oven. The oven had performed it's duty containing the fire to that point but as I watched the flames making their way into the control panel, I knew that if the flames escaped to the wooden floor below the stove or to the logs behind it, we would more than likely loose our home. I finally put the flames out but filling a stove top pot with a few cups of water, opening the oven door and dousing the flames with water in one quick motion. Each time the flames re-ignited. After about half a dozen times of doing this, the fire was finally out. Both oven windows were shattered. The wiring and insulation surrounding the oven were brown. The wiring was melted. Thankfully, I shut off the breaker to the oven immediately when the fire started.

Since Temptations only warranties their products for a year and this pie dish was three or four months beyond that, neither Temptations or QVC is liable.

All of my Temptations ovenware and tableware has been relegated to cat and dog dish duty. I will never feel safe put a Temptations product in an oven.

The monetary loss of the Temptations products was not significant but the loss of my oven immediately before the one time of year that I actually do any baking was significant. This Temptation product failure could not have come at a worse time, both in emotional and monetary terms.

To add insult to injury, I listened to host after host in the MANY QVC presentations during the Thanksgiving and Christmas holidays boast about Temptations capability to withstand a 500 degree oven. I can ONLY image what would have happened if I had placed that pie dish filled with anything other than water in a 500 degree oven. Explosions come to mind!

Please post your Temptations experiences and any thoughts/comments you have.

Just chalk it up to a bad experience and move on or engage Temptations and QVC in serious discussion regarding their claims and warranties?

[Ocracoke Pelican]

Wondering if crazing of a piece came as a big surprise to anyone other than me. I have dozens of TT pieces which I love and this is the first time I have been really disappointed.

Long story short - my OW Cranberry TT pie dish "crazed". Grey lines all through the lovely pattern which, in my opinion, completely ruins the "lovely". Customer service at TT wanted me to pay shipping fee of almost $10 to replace the dish – it was more than 2 years old -- even though it was used strictly according to the user guidelines which arrived with the piece.

After several calls to TT customer service who just kept saying I had to pay the fee because they had to stand behind “their policy” I resorted to posting my complaint on QVC, and on Tara's FB page (and filing a complaint with the BBB).

I then received a telephone call from "Lisa" who monitors Taras FB page. She arranged for the pie dish to be picked up by UPS so that she "and Tara" could "examine" it. It was picked up , I assume examined and I received the email at the end of this post.

Bottom line of their response is that 1) customers are to expect occasional grey lines (crazing) in any TT cookware piece because it is consistent with using stoneware; 2) unless a TT representative is actually standing in the kitchen with us while we are using the piece TT "cannot confirm how the product was used"; and 3) if your piece develops grey lines outside the 30 day limit you WILL pay $9.95 shipping for a replacement during the 3 year extended warranty.

I am still not a happy camper even though I was sent a replacement pie dish with no shipping fee. By the way, the paper guidelines which arrived with the replacement DO NOT mention crazing at all. Why not???

I believe they are being deceptive in their sales pitch and their FAQs. Both should include the words “crazing” and “grey lines through the pattern”.

Right now the online FAQs at TT describe crazing as “hair line cracks” which lead one to believe they are like crackling in a clear finish – NOT the grey lines which mar the look of the pattern. And, as an avid QVC watcher, I have NEVER heard them say “craze” during a sales pitch.

After my trip with TT customer service, Lisa and “Tara" through the Looking Glass myy final opinion is that a company who sells a pie dish with a lovely pattern which cannot always retain its lovely pattern while being used within their own user guidelines should replace that piece at no cost. A pie dish which cannot function as a pie dish is useless. The perception I am left with is that both the product and the company are long on lovely -- and short on integrity.

The email I received is below – it arrived with a copy of my BBB complaint attached and later I received a copy of Temp-tations reply to them.

From: fbartholomeo@csaideas.com

Hello Brenda,

Thank you for returning your 9" temp-tations pie dish upon our request, so we could review your concern. Since we will keep this, we are sending you a replacement. Upon review of your pie dish, we could not find any evidence of the claim of material defect.

The degree of crazing was consistent with what can be seen in stoneware items exposed to heating and cooling cycles. And because we cannot confirm how the product was used or cared for, it is impossible to determine the cause.

As of January 1, 2015, temp-tations extended our warranty policy from one to three years, to provide customers who have experienced cracking, crazing or dissatisfaction with free replacement pieces. However, as stated in the policy, S&H is not covered under the terms of the warranty. We will be happy to help you with any future replacement pieces, and we do send the item free of charge, but there will be a S&H fee of $9.95.

Regards,

Florence Bartholomeo

Manager, Customer Service

Ph: 845.610.2319