Re: Lock - n- Lock changed? - Page 2

Mominohio · ‎08-08-2010

On 3/5/2014 suzyQ3 said:
On 3/5/2014 mollysmama said: Not too long ago, I dropped a BRAND NEW LnL bowl that was full of soup on the floor, and *snap* off came a tab! And, of course, if you've broken a tab, you know the seal is WORTHLESS. Needless to say, I was pretty shocked AND stuck with the high shipping costs...

L&L is not indestructible. It's plastic storage, although IMO the best out there. But yes, a tab can snap off or it can crack, especially when you drop it.

A word of warning to those who don't already know: Be especially careful when handling L& that has been in the freezer.

I'd like to have a nickle for every piece of L&L I dropped out of the freezer on to the concrete floor in the garage! Cracks every time, but still usable. I get so mad at myself every time it happens, as is is always my really nice big pieces with the handles and all.

bonnielu · ‎03-11-2010

As previously stated make sure to let the Lock n Lock warm to room temperature if being taken out of a cold place as in freezer. My only mishap over the years was trying to open the tabs when they were icy cold. Disaster. However I did get a replacement free of charge. This was about 5 or so years ago. Customer service was superb. Not tested them out lately.

chickenbutt · ‎03-09-2010

On 3/5/2014 Sunshine Kate said:
On 3/5/2014 purrmom said:
Lock N Lock will replace any items that break. You will need the number from the bottom of the container.

I know L & L used to be good about sending out replacements. I read you have to pay postage and handling for an exchange and it's next to impossible to speak to anyone on the phone at L & L.

If it's recently changed, I'd like to know.

Yeah, unfortunately they have changed to the extent that you now have to pay for replacement pieces. Last time I needed a replacement piece it cost me $5. I told her that the last time I called (the piece I wanted was out of stock & I was told to call back after a certain date) they told me that replacement pieces were $2. She said this was a larger seal so it costs more. The first lady also told me that it is beneficial to call for more than one piece at a time, so you get them for less. I only needed the one, so I don't know if that proves out.

I have gotten them on the phone, using the 800 608 9788 (I'm pretty sure that's right) number. They seemed nice and helpful, but it's not like it used to be.