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Honored Contributor
Posts: 14,545
Registered: ‎06-27-2013

Lock n Lock Customer Service Phone Number

844-527-9188

 

Monday-Friday

9AM-5PM 

Pacific Time

Honored Contributor
Posts: 9,024
Registered: ‎01-10-2013

Re: Lock n Lock Customer Service Phone Number

@butterfly123,

Thanks, will keep this info just in case...

http://i.pinimg.com/736x/95/53/91/9553911da6a6240d9de32553dc4bc0b7.jpg

Contributor
Posts: 34
Registered: ‎10-04-2018

Re: Lock n Lock Customer Service Phone Number

Thanks.  I ordered 2 of the 20 piece sets, and each one had a broken round bowl lid.

Trusted Contributor
Posts: 1,277
Registered: ‎03-21-2010

Re: Lock n Lock Customer Service Phone Number

I order a set when it was the TSV a couple of weeks ago.  One of the covers had a broken tab.  I called and the CS rep who said if the had a spare cover, they'd send it to me.  Fair enough.  Then I get a letter from QVC stating no covers are available.  I could return the ENTIRE set for a refund or replacement when the set becomes available . Use their label @ cost of maybe $7 or take it to the P.O.  NO WAY.  Why can't only the damaged part be returned for replacement?  I think it's QVC's way of sticking it to their customers.   

Honored Contributor
Posts: 31,410
Registered: ‎03-09-2010

Re: Lock n Lock Customer Service Phone Number

@Coffeedrinker

 

you will not be charged on a return of a defective set.

use the label they provide and make sure you mark your receipt as defective.

Christmas will always be as long as we stand heart to heart and hand in hand. - Dr. Seuss
Respected Contributor
Posts: 3,456
Registered: ‎11-06-2011

Re: Lock n Lock Customer Service Phone Number


@Coffeedrinker wrote:

@I order a set when it was the TSV a couple of weeks ago.  One of the covers had a broken tab.  I called and the CS rep who said if the had a spare cover, they'd send it to me.  Fair enough.  Then I get a letter from QVC stating no covers are available.  I could return the ENTIRE set for a refund or replacement when the set becomes available . Use their label @ cost of maybe $7 or take it to the P.O.  NO WAY.  Why can't only the damaged part be returned for replacement?  I think it's QVC's way of sticking it to their customers.   


@Coffeedrinker - Especially sInce you're posting in a thread that shares the customer service number for Lock&Lock, I'd also suggest contacting the company directly--sometimes they may be able to get a piece that QVC cannot, due to the fact that QVC only sells full sets of the products. Good luck!

Trusted Contributor
Posts: 1,277
Registered: ‎03-21-2010

Re: Lock n Lock Customer Service Phone Number

@loriqvc  thanks Lori for the suggestion.  I do have other lids that will fit on this container.  I was just venting about how silly QVC's policy is when something is defective.  Returning the entire item seems like such a waste of time and energy.  Why can't we just return the damaged item?!!!  Most of the time, the packaging has been trashed and then what do we do?

Respected Contributor
Posts: 3,456
Registered: ‎11-06-2011

Re: Lock n Lock Customer Service Phone Number

[ Edited ]

@Coffeedrinker wrote:

@loriqvc  thanks Lori for the suggestion.  I do have other lids that will fit on this container.  I was just venting about how silly QVC's policy is when something is defective.  Returning the entire item seems like such a waste of time and energy.  Why can't we just return the damaged item?!!!  Most of the time, the packaging has been trashed and then what do we do?


@Coffeedrinker - If you want to keep the set, one other option you have is to ask customer service for a partial refund; you might not get much since it's just for a single lid, but it may be worth inquiring about, and it could make you feel like you've been "made whole."

Esteemed Contributor
Posts: 6,441
Registered: ‎03-09-2010

Re: Lock n Lock Customer Service Phone Number

Email Lock & Lock directly:  locknlockcs @ gmail dot com

Regular Contributor
Posts: 246
Registered: ‎03-09-2010

Re: Lock n Lock Customer Service Phone Number

I also ordered the K47094 TSV from September and, upon unpacking, my set also had a broken lid on the largest round bowl.  I contacted QVC, who told me to contact L & L directly.   I used the contact us link from their web page, attached a copy of my invoice from the Q to my email, and received a new lid via mail within about 10 days.  I've since had another lid break and I am waiting on this replacement lid.  I think the tabs of the round bowls are too small and therefore more susceptible to breaking off.  

~~Keep calm and hug your pets~~