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04-21-2021 11:29 PM
I preferred Lock & Lock (L&L) over Tupperware within the last 10 years and even replaced all my old Tupperware with L&L. I kept my QVC invoices from my L&L orders as proof of purchase in the event I would need to get a replacement because Chris Pryme said that L&L has a Lifetime Warranty. In November 2020, one of the tabs from the lid of bowl #HSM945 broke off, so I called L&L to receive my replacement lid. I gave all the requisite information to the L&L representative, and she said it would take 4-6 weeks to receive. Fast forward to April 2021, I'm still waiting for 1 replacement lid. I did make a follow-up call in March 2021, and said they were still working on it. Appears I'm getting the runaround. I'll never buy L&L again because it appears they don't honor their "Lifetime Warranty" as Chris Pryme states so convincingly on the L&L shows. Too bad Chris & the L&L company don't hold up their end of the deal. I'm going to go back to buying Tupperware or Anchor Hocking. Anyone else have issues with getting replacements from L&L?
04-21-2021 11:37 PM
I can only speak for my own experience, but quite a few tabs broke off on one of the sets I bought (a long time ago). I contacted them, provided all the information requested and have never heard another thing. No replacement lids either.
I simply tossed the containers with broken lids and haven't bought Lock'n'Lock since, other than a set of the Christmas bowls with gift bags that they did a couple of years ago.
Some people have had good luck getting replacement lids. I wasn't one of them and it was too much hassle to try to chase them up.
04-22-2021 12:12 AM
@ariesshopper - Welcome to the forums! Over the past year, quite a few people have posted about having issues with receiving replacement lids from Lock&Lock. Due to the pandemic and the company's location in California, it has been going through a tough time; I've seen comments about people being informed that they are working with a "bare bones" staff and having issues with a huge backlog of replacement requests. Hopefully, as things start to open up a bit and businesses are able to ramp up to full capacity again, Lock&Lock will be in a better position to serve its customers.
For whatever it's worth, I have successfully received two replacement lids as well as a replacement bowl over the past few years, but I did not make any requests last year.
04-22-2021 12:54 AM
Over the years I have had a few broken tabs, most due to heavy use. LnL is so inexpensive that I feel it's not worth my time to go to the trouble of trying to get replacements. I just toss the containers.
04-22-2021 07:00 PM
Lock n Lock was one of the first products I purchased from QVC in 2010. Those containers are still some of my favorites and their lids have held up well.
Within the last couple of years I purchased another set of bowls similar to an older set, and the difference in weight, and quality is very noticeable. I continue to use lids with one broken tab, but if two tabs break, I toss the lid in the trash. I've seen the difference in product quality, and will continue using what I have, but will not buy more, nor waste time trying to get a replacement lid.
04-22-2021 09:59 PM
@froggy You are so right! Its only a plastic bowl and lid. Folks should just buy a new one.
04-23-2021 06:35 AM
I, too, have had the same experience of calling for replacements and told they would send lids but the lids never came. I think they should just stop advertising that there is a lifetime warranty and get on it. Those of us that really like Lock & Lock items will still purchase with or without a lifetime guarantee.
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