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04-01-2012 11:21 AM
May issue. They do this every year, and the new survey is out: 24,203 readers, 42,695 supermarket experiences.
Not many surprises here. Biggest complaints? In order: not enough open checkouts, congested or cluttered aisles, advertised specials out of stock, inept bagging, missing prices, scanner overcharges.
The top five, in order:
1. Wegmans (lowest score: price)
2. Trader Joe's (lowest score: perishables)
3. Publix (lowest scores: price and perishables)
4. Fareway Stores (scored highest in all four categories: service, perishables, price, cleanliness)
5. Costco (lowest score: service)
The bottom five, in order:
Jewel-Osco, A&P, Shaw's, Walmart Supercenter (perfect score on price), Pathmark (the lowest-rated).
From my experience: Love TJ's (agree with perishables rating) and Publix (sort of agree on price but I shop their advertised specials; disagree on perishables), don't have Wegmans (only in mid-Atlantic states), never heard of Fareway (Midwest), and Costco (would join but it's too far away from me).
Whole Foods came in at 12, with perfect scores except a big black mark on price (no surprise there!).
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