Jewelry

[Ilene123]

Hello ! Hoping someone can help or have suggestions. I bought this bracelet in all sterling. The inside of the links are turning a copper color. Like a brand new shiny penny I've cleaned it ( thinking it was a weird tarnish ) and it did nothing. Is this normal ? I've only worn bracelet few times and its been stored properly. Has this happened to anyone else ? Thanks for any help or advice in advance!

[Kachina624]

@Ilene123.  What did you use for cleaning?  You need a silver polishing cloth.  Just soap and water won't remove tarnish.

[Pyrite2616]

You need a silver cleaning dip, like Connoisseur's, or a polishing foam, like Hagerty's or Wright's. 

[Desertdi]

[Ilene123]

Hi i used a silver cloth and i also tried a soft brush and polish. I swear its like the silver has worn away.

[FranandZoe]

It sounds like not sterling but plated.

When did you purchase it?  Return it.

If purchased from 9/19-12/24/25 you can return it by 1/31/26.

[Kachina624]

@Ilene123.  Markstein makes a lot of silver plated bronze jewelry with which I could understand a plating failure.  However, your bracelet is supposed to be sterling silver and permanent discoloration is not normal as it's solid silver alloy.

I would complain to QVC.  If they're are unresponsive, file a complaint online with the Federal Trade Commission (if it still exists).

[Janey2]

Sterling silver tarnishes, but that is it. I would follow @Kachina624  

[CAcableGirl2]

If you purchased the sterling one (not the black or the gold), then it would be only tarnish.  The others are dipped to get the gold or the black so that finish could wear off over time.  If me, and after dipping it in a sterling cleaner (liquid to reach all the inside of the links), and it still has a copper finish, then it looks like it sterling plated, which is NOT what is advertised.

Take some pictures and reach out to his website with your concerns.  His website is his name with the word jewelry after it, and you have an option to put comments in.  It looks like he uses bronze in his jewelry too, so I would ask them directly if that item you purchased was "solid" sterling silver or was plated or sterling overlay.

Also, if it looks like it's wearing off, I would also reach out to customer service with QVC since if it's plated (the sterling one) then they stated something that was not true in their presentation. 

[FranandZoe]

Or even file a complaint with your state Attorney General's office if you get nowhere with QVC or DM;  PA's is extremely responsive and helpful.