Jewelry

[Favorite Son]

I sent back some returns on the 26th of December that did not get processed until the 28th of January. I used my own money to pay for return postage. I read somewhere on another thread that the QVC merchandise returns processed by UPS Mail Innovations are not delivered directly to QVC. Instead, they are delivered to the nearest post and QVC has to pick them up. They are scanned as delivered when they are loaded on the truck. Even if that is the case, there still should not have been such a delay in delivery of the parcel that I paid for with my own money.

It it seems likely that QVC delayed going to pick up returns for a period of time until they had processed whatever was at the returns center.

On the other hand, I returned two Linea whisper knit sweaters the day after I received them last week, using Priority Mail. They were delivered on the 30th and have not been processed yet. QVC is just unacceptably slow in processing returns. I've never had such delays with any other retailer.

[Jackhound Mom]

Hello All,

I almost always pay for my returns because here in AZ our post office told us that those pre-paid labels from Q send packages to Canada first Makes no sense to me!

Also, if you call CS they are supposed to credit you if it has been over 10 days sense you returned your items. It used to be 17 days if memory serves.

Remember to ask for credit for shipping costs if your product id damaged or defective.

Sorry you are having trouble, about 90% of the CS reps are great

Happy shopping,

Cathy

[Shaunac]

I returned a beauty item and jewelry items on January 22 (two weeks ago). The beauty item was processed in a week, the jewelry items have not. I think they are backed up because of the many returns as the holiday deadline was January 31.

[Fabilola]

QVC returns is just like medical insurance claims. They drag their feet as long as possible so they can hang onto the money as long as possible. I sent insurance claims on the same date and they havent even recorded them as received.

[Kachina624]

I sent a box containing four items back to ShopHQ last Wednesday and got verification that they received them yesterday (Tuesday). They're very speedy.

[MizKringle]

My return was processed today. I hope everyone else's gets processed soon.

[Allegheny]

I don't understand either. On 1/22 I took a regular return to our post office and used Q packing slip. I've been checking the return status and nothing was noted. Then Q's status showed the date it was taken to the post office. Four days later that information disappeared.

So I called CS to ask why did the status disappear. She couldn't figure it out either and immediately issued a refund. I got an email that the full refund was processing and am awaiting it to be credited to my AE credit card. She didn't deduct the S/H charges either???

So today I figured I would check the return status again, and it shows that it was logged in at my post office on 1/22 and on 2/5 was processed at some warehouse in Mountville, PA and is in transit. There is no documentation of the credit CS gave me. So I might get credited twice and have to deal with that mess when the issue arises.

I know they must be really busy with returns, but this has to be the oddest way to deal with returns I have ever seen.

[Neytiri]

I sent some things back ten days ago. One item shows returned, the test NO! Glad to know I am NOT alone.

[Shaunac]

On 2/4/2014 Shaunac said:

I returned a beauty item and jewelry items on January 22 (two weeks ago). The beauty item was processed in a week, the jewelry items have not. I think they are backed up because of the many returns as the holiday deadline was January 31.

I'm quoting myself, lol.

All my returns are now complete as of today. Took exactly two weeks, one day. I returned 6 items and have now decided to definitely think twice before buying. So much of it is a disappointing. Two items, Wen, needed to actually be tried before returning. The other stuff just didn't wow me.

[Jackhound Mom]

Spoke to HQ 1 800-296-2931 for Q and ran the long returns by, along with another problem with a gold chain and this lady told me that my post office had given me incorrect information about packages going to Canada!

I'm sorry for repeating the wrong info! Glad to hear some of your returns have shown up

Cathy