Jewelry

[MizKringle]

I sent some things back to the Q on January 18th using the Q return label, and there is no sign that the Q has processed my return. I know they're dealing with holiday returns and so it will take a bit longer, and then there were weather issues, but I would have thought it would be done by now.

Is anyone getting their returns processed quickly right now, or is everyone else delayed too? I'm getting a little concerned.

[ennui1]

Those labels take forever. Even after tracking shows that QVC received it, it's a few more days for the refund.

[Akane]

I sent a piece of clothing back using the QVC return label that has already been refunded - but a piece of jewelry I sent back using USPS still isn't even showing as received/refunded. Go figure.

[santorini]

I think it's that ""smart post"" feature that causes the delays. I sent my returns back via FedEx and they were credited the day after the package was delivered.

[Ibby114]

I sent 2 items back myself (not with their label)- about 10 days ago and not a sign of the return being processed yet! Mine were holiday returns - they needed to be received by the 31st. Hopefully there won't be an issue with getting it processed!

Q is even slower than usual right now- I sent 2 hsn returns back a day or 2 later (again, without their label) and they've already been credited!

[curliejay]

I had sent back returns with the Q label, and they are taking forever to receive a refund! they need to process returns much faster, they got slower then ever!

[MizKringle]

Thanks for the replies. My hsn returns have been processed quickly. I know the Q usually takes a bit longer, but I was started to get concerned about how long it's been. It is longer than usual. I also know that if you contact Q's customer service too soon about it, they'll just tell you to wait a bit longer and then get back to them if it doesn't happen. I don't think I've ever had a return not be processed at the Q, or at least not that I can recall.

[Ibby114]

I'll just contact Corporate if they mess up my returns! I have my tracking information, I know when it was sent and received . But I hope it doesn't come to that.

[nomoney]

OMG, I am so glad I found this thread. I returned a tennis bracelet on Jan. 23, and the delivery date was supposed to be Jan. 25. I paid for first class postage, I did not use the QVC return label. I never insure anything and I did not purchase tracking because I thought my label number from the machine was tracking. WRONG. I had been checking QVC every day, twice a day. I was frantic because I thought my package had been lost/stolen and I had no proof. However, after reading this thread, I checked one more time and my return was processed today. Thank goodness I can breathe again.

It did seem like this return took much longer than they usually do.

[Clark55]

I returned an item on January 22nd and one on January 23rd but, as of today, have not received my refund. I have been checking on line with the post office but the QVC tracking number doesn't give updates as to where the package is located. I started to get worried until I saw that others were experiencing the same situation. I didn't know if the problem was slow processing at my local post office or if it was on QVC's end. I'll sit tight and wait another week until I contact Customer Service.