Jewelry

[AngelWhispers]

Hi guys, Got a question..I now have to send back a ring that I purchased from the Q on 11/05/18. Just received it yesterday. This ring was NO WHERE NEAR what it was advertised to be.. You can see my posts regarding this on the Customer Care forum.. I have 2 options.. I can use the return label that QVC sent or I can do my own shipping.  I was told by a QVC rep to use the QVC return label but after reading so many comments on the forums about it taking weeks to get back packages returned back to QVC via their label, I am not willing to wait that long for a refund of almost $800.00!! This is not including the time it will take them to process the refund. I am so sick about the whole ordeal. I am now out the money for the item and have to deal with sending it back and hoping to be refunded in a timely manner. With it being so close to the holidays, which option should I do? Should I bite the bullet and just return it back to the Q using Priority Mail? Would that make any difference in the time of processing the return or only on the actual return of the item? Need advice here.. Thanks in advance!

[KingstonsMom]

@AngelWhispers

I've shopped here for 23+ years and when they came out with their return label, I tried it ONCE.

It took forever to get back to QVC and a refund be issued.

Since then I ALWAYS return via Priority Mail (on my dime) and they usually receive it in 3 days and a few days later my credit is issued.

[Katcat1]

@AngelWhispers  Depending on where you live First Class Mail is okay too and insure it.  I live in Illinois and it takes 2 days to PA.  I am not sure that overnight mail is insured (you need to ask).  If you paid that much for it insuring is the safe way to go.

[suzykee]

When you take the package to the PO don't put a label on it but take the prepaid label plus your own label. Ask them to tell you how long each label will take to get there, what the insurance is and how much it costs. A postal clerk gave me this advise a few years ago when I paid more for using my label instead of using the prepaid. I would suggest going at a less popular time though if it's possible. Good luck.

[LoveMyBaby]

Be sure to purchase 'delivery confirmation aka tracking'. Well worth the additional but minimal cost. 

[jackthebear]

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@AngelWhispers wrote:

Hi guys, Got a question..I now have to send back a ring that I purchased from the Q on 11/05/18. Just received it yesterday. This ring was NO WHERE NEAR what it was advertised to be.. You can see my posts regarding this on the Customer Care forum.. I have 2 options.. I can use the return label that QVC sent or I can do my own shipping.  I was told by a QVC rep to use the QVC return label but after reading so many comments on the forums about it taking weeks to get back packages returned back to QVC via their label, I am not willing to wait that long for a refund of almost $800.00!! This is not including the time it will take them to process the refund. I am so sick about the whole ordeal. I am now out the money for the item and have to deal with sending it back and hoping to be refunded in a timely manner. With it being so close to the holidays, which option should I do? Should I bite the bullet and just return it back to the Q using Priority Mail? Would that make any difference in the time of processing the return or only on the actual return of the item? Need advice here.. Thanks in advance!

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@I understood that insurance was part of the return label when using theirs.  @qvcsocialteam can we get a ruling on this,

however for an item close to 1K I might send it back priority where I could track it. 

[KentuckyWoman]

I check with the post office and a lot of the time I send it back on my dime, especially smaller packages like jewelry.  They get there much faster.  I returned a pair of shoes recently and it too two weeks for it to appear on my account.  I did use their return label and every time I checked online, QVC system kept telling me it was at the processing center for pickup. 

[AngelWhispers]

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@KentuckyWoman wrote:

I check with the post office and a lot of the time I send it back on my dime, especially smaller packages like jewelry.  They get there much faster.  I returned a pair of shoes recently and it too two weeks for it to appear on my account.  I did use their return label and every time I checked online, QVC system kept telling me it was at the processing center for pickup. 

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Yikes, that is what I am afraid of.. I will probably just send it back via Priority Mail.. On My dime just to be safe.. Anyone know how long the processing of returns is at the moment?

[MoodeeFan]

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@AngelWhispers wrote:

Hi guys, Got a question..I now have to send back a ring that I purchased from the Q on 11/05/18. Just received it yesterday. This ring was NO WHERE NEAR what it was advertised to be.. You can see my posts regarding this on the Customer Care forum.. I have 2 options.. I can use the return label that QVC sent or I can do my own shipping.  I was told by a QVC rep to use the QVC return label but after reading so many comments on the forums about it taking weeks to get back packages returned back to QVC via their label, I am not willing to wait that long for a refund of almost $800.00!! This is not including the time it will take them to process the refund. I am so sick about the whole ordeal. I am now out the money for the item and have to deal with sending it back and hoping to be refunded in a timely manner. With it being so close to the holidays, which option should I do? Should I bite the bullet and just return it back to the Q using Priority Mail? Would that make any difference in the time of processing the return or only on the actual return of the item? Need advice here.. Thanks in advance!

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If you look at the Q return label you will see that it is for a company called 

NEWGISTICS.  There is just one day a week that the "agent" picks up from the local PO.  I figured out the day for my PO (Tuesdays) and so I drop off items (using the Q return label) on Saturdays or Mondays. And yes, it takes longer to get the item back to QVC.

Also, if you use the Q return label, that tracking number only works at the NEWGISTICS tracking web site.  I think insurance is included with the Q return label, but call CS to confirm that.

If YOU pay the postage do insure it for the proper value, better to be safe than sorry!

Hope that helps!

[Kachina624]

I would send it USPS first class, priority not necessary, and insure it for the full amount.  I don't think there's any way you can ship it to speed up your refund.  It's going to take as long as it takes.