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01-16-2014 01:17 PM
01-16-2014 01:36 PM
So sorry! I can related. I purchased a gorgeous ring with a princess cut center stone surrounded by a few small ones and wore it every day. If I had $1 for every compliment I received on it, I'd be RICH!!
Then, one day, I accidentally hit the ring on the filing cabinet in my garage, and poof! That center stone was knocked out, and I never could find it (OK, my garage is a mess). You know how the Q guarantees their stone mountings and will replace/repair? Well....that's only if you have know the item # and/or have your paperwork; of course after owning that ring a few yrs, I didn't.
I didn't trust the Q enough for me to return the mounting to them ... so it's just in my jewelry box. I still miss wearing it.
01-16-2014 06:30 PM
Does that ring say DQ CZ inside? Then hey would know its their ring. The only problem is they just might send you something similar rather than replace that stone. I have sent an item back without a number and they found it OK. But that was five years ago.
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