What's Going ON with QVC Service?

White Picket Fence · ‎10-20-2012

First off I considered Quality, Value Convenience to mean something. I'm not getting that anymore. I have shopped on QVC for some time now. Been a good customer. But- I ordered a Berkshire throw in Christmas in July of a Beautiful Deer scene. I loved it and ordered it right away. When I saw it never came, I looked up my order and it said cancelled! I never cancelled it. They did. So when I saw this throw in August or September I didn't order it thinking I already got it. It was on the TV still and mine, that I bought in July they cancelled. So now I never got it. I called but the women couldn't do anything for me.

So I lost out on that throw. Well I ordered one for the fall with coffee cups on it and a witch one for Halloween. Never came to the house. It was so disapointing. Nothing on what happened.

What is also driving me crazy is the no slip so I can send something back. I don't have a printer and don't need one. They used to put a return slip in the bag witth your items. I found that convenient and it should be done that way. Stop cutting corners so people will just keep these items or donate them. We deserve our slip and to return with it,

I am at the point I no longer like the Hype and sales piches. It didn't used to be like that. Now it's about Sell, Sell, Sell! Not the customer. No return slip and not recieving items is a real turn off and QVC is not respecting their customers. They will be losing more and more people. I have heard they are not doing well. Get with it Q.

rockygems123 · ‎06-04-2012

@White Picket Fence

Seems like QVC does require checking on orders more than other companies but shouldn't take too long to periodically review them.

QR codes are available for each return which you store on the phone and show at UPS or USPS and they print the label for you.

FranandZoe · ‎03-09-2010

I honestly don't understand how people can live without a printer. I have two of them. I recently bought an HP Envy from QVC for $99. - it's a wonderful wireless printer. I'm even able to print from my iPad and iPhone something I could never do on my Epson.

What do people do about getting hard copies of their car insurance cards and owners cards? Maybe they just have them on their phones.

But yes like rockygems123 said you can just show the USPS or UPS the QR code on your cellphone and they'll print the label. Assuming you have a cellphone.

And I still receive return labels with most of my orders.

I order a lot from QVC. There's an occasional slip up but it's no big deal. For as much as I order and as much merch as they send out an error is bound to happen occasionally. You just have to be proactive.

There's so much more competition for online shopping today - it's no wonder QVC has adopted a harder sales approach.

Miss Pepsi · ‎06-24-2019

I too could not live without a printer and they are so inexpensive. I don't print a ton but its nice to know iit's there when I need it.

I have been shopping with the Q for 25 years and I can count on 1 hand the times I have had any issues making me question shopping with them. If I had an issue (rarely) its been taken care of promptly.

I will say, if I am in a hurry for something, I don't order from QVC. To me that just makes the most sense.

kaydee50 · ‎02-07-2011

I have a printer--a must for me since I do NOT have a smartphone so those QR codes are useless to me. I use the printer for many things, e.g, tickets, boarding passes, etc. I like having a hard copy. What happens if you lose your smartphone or it doesn't work??? I asked that of someone once and she looked horrified--LOL!!

blondegirl · ‎03-10-2010

My mom doesn't drive. She doesn't have a printer and doesn't need a printer, and wouldn't know what a QR code was if it bit her in the a**. She needs a return label to return something simply. The mail man that shows up at her house isn't going to scan a QR code. It's ridiculous considering that, despite what QVC would like their target audience to be, the folks who have kept them in business were not considered when a decision to get rid of the labels was made.

FranandZoe · ‎03-09-2010

@blondegirl wrote:
My mom doesn't drive. She doesn't have a printer and doesn't need a printer, and wouldn't know what a QR code was if it bit her in the a**. She needs a return label to return something simply. The mail man that shows up at her house isn't going to scan a QR code. It's ridiculous considering that, despite what QVC would like their target audience to be, the folks who have kept them in business were not considered when a decision to get rid of the labels was made.

@blondegirl People have to keep up with the times. With technology. Or get left behind.

I recently was making a return to QVC and there was no return label online - thought they were emailing me one but instead they sent UPS to pick up my package. The UPS man scanned my package and gave me a receipt. That surprised me.

So who knows what the "mail man" might be able to do.

Puppy Lips · ‎05-09-2010

My mother never learned how to use a computer or a cell phone. She died 5 years ago. She got along just fine without either of those things. I would never chastise anyone or tell them they would be left behind if they did not keep up.

Always remember that you are absolutely unique. Just like everyone else. Margaret Mead

Kachina624 · ‎03-10-2010

There was a problem not getting return labels from the Ontario warehouse for awhile but it has now been months since I've failed to get one, so that problem is now a non-issue.

New Mexico☀️Land Of Enchantment