Sun Joe Snow Joe warranty issues

Kkins · ‎02-15-2014

At Christmas time I purchased the air compressor that was offered by QVC. It arrived shortly before Christmas. When I opened the package, a piece (nozzel holder) was broken in the package. As this was intended as a Christmas present, rather than return to QVC, I contacted Sun Joe who offered to send a replacement part (in hindsight I should have returned the item to QVC).

Time went by and the part did not arrive. So I emailed their customer service department. They insisted the part was sent but they offered to send another (?) to me. I received an email on April 2 stating the product had been sent to me.

Yesterday after not receiving that part, I went to the April 2 email and the UPS tracking info provided revealed the delivery had been canceled by the vendor.

So I again emailed Sun Joe and to their credit they answered immediately and today I received a follow up email stating that the replacement piece was no longer available and they would be sending me an entire unit to replace the 'non working unit'. I only wanted the replacement piece!

The part so alarming to me is that they would be including a return postage paid label for the 'non working unit' to be returned and I had 40 days to do so OR they would be sending me a billing invoice. RED FLAG...I don't think this is going to turn out well for me from this experience with the replacement piece and i immediately emailed them NOT TO SEND ME ANOTHER UNIT!

Anybody out there have any issues with Sun Joe? I am so disappointed with this company I can't recommed anyone purchase their items.

Fressa · ‎03-20-2012

I have a few Sun Joe products and have had no issue with them. The warranty was one of the reasons that I made the purchases. I would have some type of "proof" for your return package to prevent any confusion on their part. I might also considering contacting Dan Hughes on his facebook page because he knows the owner. He might be able to help (or not) with your problem.

tl98466 · ‎11-07-2010

Sun Joe has been GREAT to deal with - which is why I continue to purchase their products; I've had two issues and Sun Joe customer service was amazing! They replaced the first item and they sent the part I needed for the second! Fast and professional! Will continue to support them!