I know QVC has people that watch these boards. They should tell the legal department to tell the sleep number bed and serta bed venders to stipulate that the warranties are pro-rated. It makes a big difference to the customer. The first guy from Select Comfort I spoke on the phone with was named Drew and he basically laid the whole problem on QVC's lap. He blamed them for the problem, and said I should take it up with them. The second man I spoke with was a supervisor and he was much more understanding and I think we might have the problem resolved. But the fact that they said that the bed had a 20 year warranty was the deciding factor when I bought it. Whether or not I would have bought such an expensive item with a pro-rated warranty, I'm not sure. But I should have had that information. They now sell beds with a 25 year warranty, and from what I was told it is also pro-rated, but I have never heard that mentioned in any of the shows I've watched. If it's not a full warranty then the customer should know that.