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04-06-2015 09:10 PM
04-06-2015 09:19 PM
Not on QVC, but I recently experienced this when placing an online order with West Elm. To add insult to injury, I was never alerted that the items were on back-order. My delivery time frame came and went, and I had to contact Customer Service to inquire about ETA. It was only then that I was informed that my items were on back order. I ended up canceling the order because West Elm was unable to give me even an approximate delivery date. "It may take months, ma'am. There's really no way of telling when you'll get the merchandise."
04-06-2015 09:24 PM
04-06-2015 09:29 PM
04-06-2015 09:34 PM
Hi teach, I have had that happen to me twice at QVC. The orders were in process and then went to back order and both times the Q finally canceled the orders. They sent me a letter on both orders saying that they had been working with the vendors to try to obtain additional merchandise but weren't successful. I hope you're lucky and they will get more so they can fill your order.
04-06-2015 09:49 PM
This happened to me recently, too, but not with QVC. Like Colonel Meow, I was never notified that it was backordered. When I never got an e-mail that it shipped, I finally checked and saw that it was on backorder. Customer Service couldn't tell me when I'd receive it so I cancelled the order. It was something I really needed, too--very frustrating.
04-06-2015 10:12 PM
going thru this right now on the Q.
I ordered a Ninja 4 in 1 slow cooker, placed the order 11 march, suppose to ship by 24th of march, which it did, but never got it by delivery date. when I checked the ups track number, it kept saying, ready for shipment. today still don't have my slow cooker. I did finally call the Q and asked if I could have another one sent to me, after 3 calls I did get a very kind CS rep and she ordered me a new cooker , suppose to be here by 7 april, I just checked the order status, says in transit/ I wonder if I ever will get my Ninja cooker..
04-07-2015 02:19 PM
This does happen occasionally. I thing it is about over selling.
04-07-2015 02:23 PM
This has happened twice with me recently with HSN. I ordered a Joy Magano air purifier online that showed in stock, then I received an email a few days later stating they didn't have the inventory. Just recently I ordered some Jay Manuel foundation, same thing, it now shows "extended delivery". When I contacted customer service they said the item was really popular, but they hope to have stock in soon.
04-11-2015 11:41 PM
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