I received a defective Amazon item which was electronic and not inexpensive, I called Amazon c.s. to arrange a UPS prepaid ground label pick up.
UPS was supposed to arrive to pick up the return item and place a prepaid UPS Ground return label on the package, and then scan it in with their UPS scanner in front of me, so the pick up of my Amazon defective item is legally recorded.
Yesterday a fill in UPS delivery man came with no label but wanted the item and knew the track #. Did I release it to him....absolutely not. Was he irritated......yes he most certainly was.
Now Amazon will contact UPS and call me with another UPS return pick up track # and they were relived I did not release the item to him. TO have done so would have also been against Amazon's return policy.
Why would I trust a stranger and hand over any item to him with no documentation? So he could possibly take it home and enjoy it with no legal paperwork to support my claim that he arrived with no prepaid UPS label, but I released the package to him in good faith. I do not have that kind of blind faith in anyone, especially not after becoming an identity theft and fraud victim.
No wonder there is so much theft and fraud of package deliveries and pick ups.
So beware as this coming out with no prepaid UPS ground return label is illegal, and he also had the audacity on the UPS web site to state he made a first attempt to pick up the item yesterday, but the package was not ready......which is a lie.
The package was sealed and ready but was going no where without the proper UPS return Ground Label and UPS scanner used to document the UPS release by me and legal pick up by UPS carrier.
I also filed a complaint with UPS directly yesterday, and they agreed it was against UPS policy and protocol to show up with no prepaid label and expect the customer to just hand over the UPS return with no legal supporting UPS documentation.
They also said the would notify the UPS Depot which delivers to my area, and address this matter with the Depot Manager and the UPS driver. Also I would receive a follow up resolution communication directly from my Depot Manager.
Just wanted to post this so others know it can occur, and not be scammed.