On 7/25/2014 adoreqvc said: (Defective or broken items are always picked up by UPS as stated in the Amazon.com email to me above). They do not allow printing from your Amazon account once you check off reason for return as defective.
Today's Update:
The UPS Depot Manager called me this afternoon and confirmed that the UPS fill in driver who came yesterday violated UPS policies, and protocols. In addition he submitted false information which was posted on UPS.com relative to what transpired.
He further stated all UPS drivers who pick up and make deliveries to residences and businesses all receive extensive training and testing to ensure they all understand and know how to legally perform every function of their UPS job, without violating any guidelines, policies, or protocols.
The Depot Manager was aware that this UPS fill in driver also submitted a false UPS work activity report, which was also displayed on the UPS.com web site.
His UPS report stated that he arrived on the first attempt and the customer did not have the package ready to be picked up, which the UPS Depot Manager also said he knew was false since the UPS driver had no reason to go to my home unless he had the Amazon UPS ground prepaid return label in his possession, which he did not.
The Manager said this situation should have never occurred and I should rest assured it will be handled in a manner to ensure in future this type of unacceptable behavior of a UPS employee is not tolerated, nor will falsifying his UPS daily activity report which also displayed on UPS.com be condoned.
In closing I did say "honesty is always the best policy" to which the UPS Depot Manager said yes UPS totally agrees, so on behalf of UPS please accept our sincerest apologies.
He also stated he would assign another UPS driver to come this Monday with the correct label and hand scanner, to handle the UPS ground defective package prepaid return.
Amazon.com also left me a message today that they filed a complaint with UPS late yesterday after I apprised them of what occurred. They were thankful I did not release the item to that UPS driver without any legally acceptable documentation. Amazon stated that they also credited me right away for the defective return, and apologized for the inconvenience. I expect them to call again on Monday to ascertain if UPS did pick up the defective Amazon return.
I must say the credit card refund initiated right away was certainly reflective of the fairness of Amazon, and their willingness to go the extra mile for their valued customers. They did realize time is money, and that honesty really is the best policy.
I don't want to dispute anything you have stated, or insinuate that anyone, you or the driver or the management team member that called you was dishonest or incompetent, but my husband works for UPS, and I can tell you that often fill in/temporary/new employees are indeed not given the training/skills/equipment that they need to do their jobs properly. There is often a lack of willingness among all to accept responsibility for just what goes wrong in any particular incident.
There is a certain amount of employee theft in any organization, and I don't discount that either. You absolutely did the right thing, and were very perceptive to follow all the steps you did with this transaction, up to and including reporting to the company. That you knew what to do, did it , and then shared it with other who would have no idea, is what is really important. Thanks for keeping everyone informed, so they don't make a mistake because they didn't understand the process.
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