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[mallemo]

This was just posted on their FB page...

Hello Luminara Fans,

We apologize for the inconvenience, but Luminara will temporarily be unavailable on QVC and QVC.com. We are very thankful for the wonderful QVC community of customers that love Luminara and enjoy decorating their homes with the ambiance that a Luminara Candle provides. If you would like to find Luminara in your area, please visit your local gift shop or Pottery Barn. You can also find Luminara online through many great outlets by simply searching for “Luminara Candles” in your search bar. One Kings Lane (www.onekingslane.com) is one of our personal favorites and has a sale today!

Please check back in for updates. We will keep our loyal customer base informed as to when our wonderful products will be back on QVC again.

Thank you. We'll see you again soon!

[Suzeecat]

[Kat 13]

Hi..

Well, they did say Temporary.........

But that may be an excuse........

I wonder what REALLY happened ?????
Will we ever find out ???

Everytime Jill is on she ALWAYS talks about Luminara......

This was so SUDDEN !!!

Oh well,

[Meeras]

strange..

[Marsha2003]

It sounds like a cost negotiation broke down especially since QVC pulled all the item numbers off at once. That's very disappointing. Thanks for sharing the information, Mallemo. At least now we know the company line, if not what will actually happen.

[sashamatthews]

So when will they show up on HSN?

[Hooty]

Sounds like contract negotiations cannot be reached ............. I love their candles, but One Kings Lane is very expensive!

[SHOPR]

Well, Their message did seem to emphasize the temporary nature of it, so I hope they will actually be returning to QVC, and at the same or similar prices.

[GCR18]

The weird thing is they weren't all pulled at once. Better than half the first pull. Then a day or two later, the rest. This doesn't help my quandary. I ordered 2 candles, sent one back. Instead of waiting on a replacement, I ordered right away. They were pulled a day or two after I ordered and my order went to advanced sales. I don't want just one. With no date in sight, do I send my one back?

[SHOPR]

On 9/22/2014 graycatsrule said: The weird thing is they weren't all pulled at once. Better than half the first pull. Then a day or two later, the rest. This doesn't help my quandary. I ordered 2 candles, sent one back. Instead of waiting on a replacement, I ordered right away. They were pulled a day or two after I ordered and my order went to advanced sales. I don't want just one. With no date in sight, do I send my one back?

If I wanted two of that specific candle really bad, I think I would message Susan Matthews on FB and explain how you got caught right in the middle of this ordeal and need some direction. CS is of no help in this kind of situation, as you learned. Someone closer to the company could possibly shed some more light. It might be worth a try.

About the candles getting pulled in two batches: If I remember correctly, the first ones to disappear were the ones seen on air and promoted on Q, and were likely in Q's possession. The remaining ones after that were the ones we never see presented. I can't think of the correct word to call that kind of merchandise. Think of how Valerie has a selection of wreaths, arrangements, chairs, rugs, headboards, etc. that never get presented. They just remain there on the website, like they aren't even stocked by QVC.