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08-02-2020 09:39 PM
@mousiegirl If email doesn't pan out, go to the Facebook page of the rep and ask for help.
08-05-2020 01:55 PM
@mousiegirl Many months ago someone posted about putting a tiny piece of tinfoil somewhere where the battery goes. I can't remember more than that. Perhaps whomever it was, could post it again. ???
08-05-2020 07:24 PM - edited 08-05-2020 07:32 PM
Had the same problem of no flicker movement with one candle in a set I just received. Looked at both candles to compare, saw that the flame had slipped slightly ajar on its tiny vertical pole, I held the flame between 2 fingers and moved it lightly to straighten like the other candle, it snapped back in place easily and started to move around like a flicker...all fixed...
08-07-2020 04:24 PM
@ScarletDove wrote:Had the same problem of no flicker movement with one candle in a set I just received. Looked at both candles to compare, saw that the flame had slipped slightly ajar on its tiny vertical pole, I held the flame between 2 fingers and moved it lightly to straighten like the other candle, it snapped back in place easily and started to move around like a flicker...all fixed...
@ScarletDove I wish you could post a picture. I see no difference between the working flames and the nonworking flame in the one candle, but then I really don't know what I am looking for. At least the flame lights, so will just put it away from the flickering flame candles.
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