We had always used a local appliance store. We wanted to support a local business. UNTIL they delivered our refrigerator. My husband suggested they go through the garage. It would have been an easy trip right into the kitchen.
The delivery guys wanted to used the front door and save some steps. They would rather deal with two turns to get to the kitchen. My husband said they had a rough time going around a built in bookcase and hall closet. We found out how rough months later.
They broke the kick plate trying to get the refrigerator into the kitchen. And said they would replace it. They never did. We called several times and finally gave up.
We had trouble with one kitchen outlet. We had an electrician come out twice. He replaced the outlet but the outlet was still blowing fuses. Finally called another electrician. He discovered the delivery men knocked off the light switch by the hall closet and just stuck it back in the wall. Of course they never mentioned it to my husband.
So much for using a local appliance store.
We also bought at Lowe's and we were not impressed. They showed up at 9:30PM to install our new dishwasher. And then gave use a very hard time. He threatened to not install the dishwasher. Because the water inlet/outlet was on the left side of the dishwasher and our water was on the right. He would have to use about an additional 3 feet of hose. My husband had a heated argument stating when we bought the dishwasher there were no special conditions for the installation. Besides the installation was additional money and nowhere on the contract was it stated that the dishwasher had to have water on a certain side.
Then Mistake #2 we ordered a stove from Lowe's TWO times they put a dented stove on the truck for delivery. My husband took off work 2 days. The first time the delivery guy made my husband look at the dented stove before he took it off the truck. My husband called Lowe's and the manager said he would take $10 off. My husband said no way it was a big dent right in the front of the stove.
Then we waited another 2 weeks for the next stove. Also dented. Needless to say my husband was not happy.
So we bought our washer at Home Depot. The delivery was great. The guys hooked up the new washer and took the old. We were very pleased with the service. They delivered on time AND called us after the appliance was delivered and asked us if we were satisfied with the delivery and the purchase.
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